International health organisation, PharmAccess, has entered a new partnership with Monitor Healthcare Limited to improve the quality of healthcare services in hospitals across Nigeria.
The Memorandum of Understanding (MoU) was signed on Wednesday, May 7, 2025, at a formal event in Lagos attended by key healthcare players and government officials.
According to the Country Director of PharmAccess Nigeria, Ms. Njide Ndili, the partnership will expand the use of SafeCare standards, a system designed to help hospitals in low-resource environments assess and improve their services.
She explained that while PharmAccess has been working directly with hospitals, there are not enough staff to reach all facilities. To solve this, the organisation will now train licensed partners like Monitor Healthcare to implement SafeCare across more health centres.
Ndili pointed out that existing partners already include the Lagos State Health Management Agency and the National Health Insurance Authority.
She stressed that using SafeCare raises healthcare outcomes, boosts patient satisfaction, and ensures hospitals commit to continuous improvement. She also called on the government to mandate hospital ratings, saying it would help patients know how well their hospitals are performing.
“This partnership demonstrates that quality healthcare is not a distant dream; it’s a decision we make, a system we build, and a promise we must keep to every patient,” she said.
Also speaking, the Director of SafeCare Nigeria, Dr. Ibironke Dada, stressed the critical need for a holistic and coordinated approach to healthcare quality improvement.
“Quality improvement is not a one-off intervention; it’s a continuous journey that must be supported by strong leadership, robust data, and collaboration across sectors,” she noted.
Dada further highlighted that the SafeCare approach empowers facilities to take ownership of their progress, fostering a culture of accountability and sustainable improvement.
The Director of Health Systems at PharmAccess, Dr. Kwasi Bohane, added that the ultimate goal is to embed quality checks in all hospitals, both public and private, so Nigerians can access reliable and safe care.
Chief Executive Officer of Monitor Healthcare, Dr. Femi Ogunremi, said the collaboration would shine a stronger light on the importance of quality in achieving universal health coverage. He warned that poor-quality care leads to preventable deaths and damages the country’s productivity and economy.
Ogunremi explained that SafeCare’s services would be tailored to meet each hospital’s unique challenges, ensuring real improvements.
SafeCare currently operates in over 25 countries, serving more than 9.5 million patients every year.
