CBN to fine banks N10,000 for failed e-transactions
Central Bank of Nigeria has told Nigerian banks that any failed electronic transaction without reversal to the customer’s account within 24 hours will attract a fine of N10,000.
The sanction takes effect from October 2nd.
The apex bank stated this in a circular on the regulation on instant interbank electronic funds transfer services in Nigeria, signed by its director of banking and payments systems department, Dipo Fatokun.
All Deposit Money Banks, microfinance banks, other financial institutions, mobile money operators, development finance institutions, payment service providers and other stakeholders across the country are directed to comply with the directive.
CBN also stated that delayed application of inward Nigeria Instant Payment (NIP) into beneficiary’s accounts beyond four minutes would attract a penalty fee of N10,000 per item.
The CBN stated, “The sanctions above and any other prescribed in the Nigeria Bankers’ Clearing System rules or any amendment thereto, shall apply.”
An electronic funds transfer or an NIP, according to the apex bank, happens between two distinct entities when delivery from the sending entity to the receiving entity takes place within one minute (60 seconds), while a payments system where delivery to the receiving entity occurs beyond one minute is considered to be a faulty bank system.
“Whenever a credit has been erroneously applied to the customer’s account with the Receiving Entity, the customer shall promptly notify the Receiving Entity and authorize the reversal of such erroneous credit.”
“Where the customer account is unfunded, the customer shall provide funds within 24 hours, failure to provide funds shall be a ground for watch-listing of the customer in the banking industry, Credit Bureau and reporting to law enforcement agencies,” CBN said
The CBN also indicated that in an instance when a sender erroneously sends value contrary to the customer’s instructions due to a wrong account number, wrong amount to the receiver, both parties have the rights to request reversal in writing within 14 working days of the transaction.
CBN said a protection for loss of funds would be inferred against the sending entity making the reversal request attended to.
It noted that where funds were not available, the receiving entity should immediately notify its customer that the account was wrongly credited and provide proof of such notification to the sending entity.
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