To close the widening gap in Nigeria’s professional maintenance services, FIFY Technical Services, has pledged to set a new benchmark on how emergency and routine repairs are delivered in Lagos.
 
Founding Director, FIFY, Tokunboh Akindele, explained that the firm was set up due to constant unreliability of local technicians, especially during emergencies, adding that the founders combined their experience in oil and gas, architecture, and facilities management to launch a structured and professional alternative.
 
“Everyone has a plumber who’s never available. Your generating set fails at 9 p.m., and the general assumption is that you wait till morning. FIFY fixes it even at 2.00 a.m.,” Akindele said.

The company offers 24-hour mechanical, electrical, and plumbing (MEPS) services to homes, offices, and commercial buildings, around Ikoyi, Victoria Island, Oniru, and Lekki Phase 1.

Unlike typical artisan services, he noted that they prioritised professionalism and safety by employing only verified technicians, who undergo strict identity and security checks, including NIN and BVN authentication.
 
“Every call made to the firm is recorded, every fault diagnosed in writing, and every resolution is documented,” he said.
To address the scarcity of skilled hands, Akindele added that FIFY has developed a workforce training system to build its technician base internally.

On the importance of a maintenance culture, Founding Director, FIFY, Kemi Dallass, emphasised the role of education and awareness, adding that machines and properties require maintainance.
She advised against fire brigade approach to maintenance stating that it can led to more damage and cost incurred.
   
According to another Founding Director, Abiodun Thomas, the firm’s location focus is a deliberate strategy to guarantee response within 30 to 45 minutes of being called. “Once we optimise this model, we’ll expand into areas like VGC and Ajah,” he explained.
 
The company’s service model combines rapid emergency response with preventive maintenance, aiming to shift customer mindsets from reactive repairs to proactive upkeep.
   
The company also offers insurance-backed services to assure clients of compensation in cases of damage.