RORO shipping group, Grimaldi has unveiled new electronic services through its web portal to enhance efficiency and effectiveness of its processes.
Managing Director of Grimaldi Agency Nigeria Limited, Ascanio Russo in a statement explained that the new e-services will enable customers view ship rotation numbers of previous eleven vessel calls and five upcoming Grimaldi vessel calls to its terminal, PTML Terminal in Lagos.
He said: “With this new portal that we have launched, our export customers can also look at the expected vessel schedule for their planning.
“They can generate estimates by following some simple steps on the same web portal and make invoice payment for containers, vehicles and general cargo using their internet Bank NIBSS payment platform or through any debit/credit card or just simply walking into any bank branch nationwide,” Mr. Russo said.
He said the new e-service would enhance delivery of cargo at the port, as it is fast, convenient, secure and available every day of the week including weekends, all year round.
Russo said: “Customers need not come or call our office to check for rotation numbers or ETA of vessels. They are updated real time and hence the most recent information is available.
“Customers and agents do not need to wade through the busy Lagos traffic to obtain estimates from agency and terminal operators or make payments and they can make savings on bank charges as well as save transportation time and costs.
“By deploying the first encompassing e-payment platform in the Nigeria shipping industry we allow importers and agents to view and pay their invoices online in the comfort of their office.”
He explained that despite the huge drop in cargo volume at the terminal occasioned by the National Automotive Policy, Grimaldi Agency and PTML Terminal would continue to introduce innovative ways to enhance service delivery to its customers and make life easier for them.
He said: “We witnessed more than 70 per cent drop in roro traffic at the terminal last year because of the high import duties as a result of the auto policy which fuelled diversion of vehicles to the Port of Cotonou but despite this, we remain committed to enhancing our operations.
