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Improved service delivery: EKEDC unveils complaints outlet in Ajegunle, Badagry, others

By Kehinde Olatunji
07 October 2022   |   5:26 am
Eko Electricity Distribution Company (EKEDC), has unveiled four new customer complaint units in Ajegunle, Ajangbadi, Onike and Badagry areas of Lagos as part of its customer service week celebration.

EKEDC office

Eko Electricity Distribution Company (EKEDC), has unveiled four new customer complaint units in Ajegunle, Ajangbadi, Onike and Badagry areas of Lagos as part of its customer service week celebration.       

   
The company’s Managing Director, Dr. Tinuade Sanda, disclosed this at a media briefing at the EKEDC Zonal office in Onike, Lagos.
   
Dr. Sanda said the outlets were created to connect more with customers by bringing their services closer to them.  
 
She urged customers to take advantage of the various complaint centres by giving feedback and information whenever they notice theft, vandalism, fraud or inappropriate behaviour by the company’s staff.
   
Dr. Sanda also encouraged customers to key into the mobile Meter Asset Provider (MAP) exercise targeted at providing meters within 72 hours of payment by visiting any of the district offices.
 
She said: “The opening of these customer complaint units is part of our strategy to improve services to our customers and ensure customer satisfaction across our operational network.   
 
“The unveiling was part of EKEDC’s activities lined up for the 2022 Customer Service Week, which started with the promotion and reward of over 1000 staff of the company across board.
 
“This gesture by the board and management is to encourage the staff by boosting their morale to continually deliver optimal service to our customers. 
 
“Other activities for the customer service week include humanitarian outreach to schools within its operational network with donations of school materials and other items, such as over 3300 exercise books and 300 School bags to 330 pupils in 22 Primary Schools across its 11 business districts.” 

Dr. Sanda also mentioned traffic police and Lagos State Traffic Management Authority officials as beneficiaries of the week-long event with the donation of 500 reflective jackets.  
   
She reaffirmed Eko DisCos commitment to its customers and encouraged them to key into the mobile MAP exercise that aims to provide customers with meters within 72 hours of payment by visiting any of their district offices.  
   
Dr. Sanda  was accompanied by  EKEDC’s Chief Customer Experience Officer (CCEO) Mrs. Catherine Ezeafulukwe, Chief Commercial Officer, Mrs. Rekhiat Momoh, Chief Treasury and Taxation Officer (CTTO) Mr. Jimoh Fadipe and other senior management staff of the company.

 

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