Lagos firm partners U.S. customer service association to train 4 million in Africa
Business advisory firm, Ingenium Concepts Limited, has announced the international edition of its customer service training initiative for 2023.
This is in a bid to drive Africa’s business ecosystem through the path of growth and development.
The initiative, with the theme, ‘Be That Exceptional Customer Service Representative’, seeks to empower one million customer care agents across Africa in each quarter of the year.
The first cohort, scheduled for March 31, will be a hybrid event, offering onsite components in Lagos, Nigeria, and a virtual training room that participants can join from wherever they are.
To enable them deliver this initiative and reach a vast audience, Ingenium Concepts Ltd disclosed that the firm would work in partnership with organisations across Africa that demonstrate commitment to improving customer service on the continent and are making a positive impact on the communities they serve.
The initiative is supported by training partner, United State National Customer Service Association (NCSA); PR partner, GLG Communications, and consulting partner, Astute UK.
Managing Director of Ingenium Concepts Limited, Jennifer Orode, stated that while Africa witnesses a development of SMEs, customer service skills are still lacking in the continent.
She said: “Despite the pacey growth of the African economy engendered by thriving SMEs on the continent, there still exists a significant gap of skilled labour, especially in customer service.”
According to her, in a highly competitive world, businesses that will be profitable and sustainable must devise means to consistently guarantee access to their customers’ resources.
“This initiative is our response to that gap,” she added. “The trainings will deliver on the intricacies of customer dynamics and behaviour in the modern world to the benefit of all stakeholders in the world of business, customers, customer care representatives, and businesses alike.”
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