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MTN waives int’l calls, SMS for customers affected by Russia-Ukraine war

By Adeyemi Adepetun
04 March 2022   |   3:50 am
In view of the humanitarian crisis in Ukraine, MTN has announced it will be offering free international calls and SMS to all existing prepaid and postpaid customers, effective immediately.

Karl Toriola

In view of the humanitarian crisis in Ukraine, MTN has announced it will be offering free international calls and SMS to all existing prepaid and postpaid customers, effective immediately.

The offer is aimed at supporting customers to stay in touch with their loved ones while eliminating associated International Direct Dialing (IDD) costs due to high International Telecommunication Regulations (ITR) to Ukraine.

The telecommunications firm stated this, yesterday, in a statement in Lagos. MTN Chief Executive Officer, Karl Toriola, said: “We understand that some of our customers in Ukraine have experienced challenges in contacting their loved ones. As a result, we have stepped in with support to ensure that our customers, both at home and in Ukraine, are still able to connect with family and friends. All our customers will benefit from the waived SMS and voice call fees to and from Ukraine. This blanket waiver has been put in place as an immediate response to the need.”

It was gathered that each existing active subscriber on the network will receive 30 minutes of free voice calls and 50 free SMS. The offer will be valid through the month of March and customers will be able to check minutes/SMS allocated, volume used, balance and expiry date. Unused complimentary minutes will expire on March 31 or on any earlier date as advised across all phone numbers and will not rollover.

The company also anticipated concerns with regards to connection issues and has implemented measures to ensure uninterrupted connectivity.

“We have worked closely with our industry body, GSMA, to make the connection easier. While MTN does not have operations in Ukraine, we have heeded the call to remain responsive to our customers in their time of need,” MTN said.

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