NCC asks subscribers to demand quality services from network operators
Nigerian Communications Commission (NCC) said it is worried about the inability of Nigerians to leverage its massive campaigns to demand quality services from network operators.
Executive Vice Chairman of the commission, Prof. Umar Danbatta, stated this in Owerri, the Imo State during the 2018 Consumer Conversation Forum.
He said Nigerians were yet to understand and appreciate its role in the telecommunication industry, despite the repeated awareness campaigns that it had launched throughout the federation.
Danbatta explained that its sustained public enlightenment programmes was to inform and educate consumers and subscribers on their right to demand good quality service from their network providers.
The executive vice chairman, who was represented by the Zonal Controller, Enugu, Mrs. Emilia Nwokoro, said the key goals of the campaign was improving quality of services, protecting and empowering the consumers.
He told the stakeholders at the event in the Federal Girls Government College that the commission had set certain parameters in dealing with quality of service issues.
This, he, said is particularly with respect to call drop rates, call completion rates and other poor network quality-related issues.