The management of the Nigerian Deposit Insurance Corporation (NDIC) says it received about 80 customer complaints in 2025, out of which 50 have been successfully resolved, with affected customers fully refunded.

The agency clarified that cases involving theft are referred to security agencies, as such matters fall outside its statutory mandate.
Mr. Zayyad Abubakar, of the Bank Examination Unit of the NDIC, who spoke on behalf of the management, disclosed this in Minna during a sensitisation programme for students of Government Girls Secondary School, Old Airport on financial education and financial inclusion.
The programme was organised by the NDIC to commemorate the 2025 World Savings Day celebration and was held at the school premises on Thursday, February 12, 2026.

Abubakar reassured depositors of timely access to their funds in the event of distress in any financial institution, noting that the NDIC has continued to improve its payout procedures to ensure prompt compensation to depositors of failed banks.
He explained that customers whose details are adequately captured in the banking system would receive payment within five days of the revocation of a bank’s licence, even without filing claims.
However, depositors without proper records—such as Bank Verification Numbers (BVN) and other required details—may not be paid until such information is provided.

Abubakar further stated that the sensitisation exercise was initially planned for 2025 but was shifted to 2026 due to unforeseen circumstances, including school examination schedules.
He stressed that educating young people on savings and financial inclusion yields long-term benefits, adding that early exposure to financial literacy equips them with knowledge of the financial system and supports effective national planning.
According to him, about 2,000 students across 10 states in three geopolitical zones have so far benefitted from the NDIC’s financial inclusion and education sensitisation programme, which has recorded positive outcomes.

Earlier, the Niger State Ministry of Basic and Secondary Education Commissioner, Dr. Hadiza Asabe Mohammed, said savings is not merely a financial habit but also a lesson in discipline, patience, and hope—values the state government seeks to instil in every child.
In his presentation on World Savings Day 2025, a staff member of the NDIC’s Communication and Public Affairs Department, Tanko Ibrahim, encouraged students to engage in small-scale businesses for self-reliance, alongside opening bank accounts for savings and investment purposes.