Awabah flags Whatsapp Chat Bot in Abuja
Awabah has officially launched Lolo Chat Bot, a Whatsapp platform to serve micro pensions customers in the informal sector.
Engaging newsmen at the launch, the Chief Executive Officer, Awabah, Tunji Andrews, in his dispensation said the platform has been designed as a comprehensive and interactive platform that provides a swift response to customers.
He said, “There are two things involved, first of all, it is accessible to everybody because almost everybody uses Whatsapp in Nigeria. This means it is accessible to almost every person even for the old and the young but ultimately the second and more important thing is that we didn’t just make it a chat bot and just leave it at a chat bot, we made it a chat bot that has a customer service underlay at the bottom of it, so if the person has a question that they can’t get answered by the chat bot, a representative is always on hand to answer the question.
“This is bringing customer service to your phone. It is already on your phone without having to download one new app, having to do anything out of the ordinary, it is just right there and the great thing about it is that if for some reason you wanted to do something, we have the capability to remind you from time to time.
“Lolo Chat Bot is a fully interactive application that is accessible using whatsapp. Once you save the number and send hi, it does everything, it starts asking you questions, just a question and answer kind of system and if for some reason the conversation has gone beyond the capability of the chat bot, it then directs you to the customer service representative who takes on the enquiry.”
Omotunde Adebowale-David, popularly known as Lolo 1, Awabah’s ambassador, urging Nigerians to join the platform, harped on empowering for the future.
“We are creating awareness and letting people know all about Micro pensions. It’s something that Nigerians should prioritize so that more people can be able to empower themselves for the future.
The chat bot is easy to interact with so you don’t need to worry so much, even if the person is uneducated, a little help from their children will help them to navigate the system because we have to employ technology if we want to reach more people,“ she said.
Awabah is a foremost Micro Pensions company in Nigeria; building a system to ensure pension inclusion in the informal sector, addressing some of the supply side challenges imminent with the micro pension and the broader pension industry.
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