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Servicom tasks NAFDAC on improved customer service delivery stop divisive tactics



The Service Compact (Servicom) has charged the National Agency For Food and Drugs Administration and Control (NAFDAC) to improve on its service delivery to its publics. Speaking at the presentation of the service evaluation report to NAFDAC in Abuja yesterday, the Servicom National Coordinator, Mrs. Nnenna Akajemeli, said the government has strengthened the Servicom to support ministries, departments and agenies of government in the development and implementation of service charters.

Akajemeli disclosed that government has also empowered Servicom to evaluate the performance of MDAs using Servicom Index (SI) and submit a report after the completion of the task.

“The SI is a set of business-relevant key performance indicators (KPIs) that provide a standardised method for measuring and comparing performance against service standard defined by MDAs,”she said.


According to the report Headquarters Abuja scored 2.0 out of 4 (50percent), Lagos Operational Headquarters scored 2.1 out of 4 (52percent), Bauchi State office scored 1.8 out of 4 (47.5 percent), Kaduna State office scored 1.9 out of 4 (47.5percent), Plateau State office scored 1.9 out of 4 (47.5 percent), Oyo State office scored 2.0 out of 4 (50 percent), Enugu State office scored 2.0 out of 4 (50 percent) and Rivers State office scored 1.9 out of 4 (47.5 percent).

Servicom therefore pledged to collaborate with NAFDAC to actualize the proposed service improvement Plan (SIP) and to support in the process of ensuring sustained service delivery improvement at the Agency.

In his remarks, the Director General of NAFDAC, Ademola Mogbojuri expressed gratitude to the management of Servicom saying NAFDAC would do its best as an institution to improve service delivery adding that NAFDAC must partner in training with Servicom to improve service delivery.
“NAFDAC would want to have at least three stars. Since we are aware of the problems solutions is not far from us, we would see how we can benefit from the trainings.” Mogbojuri stated.

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