Jumia partners 25 new logistic firms on food, goods delivery
Jumia Group Nigeria has said it recorded significant achievements in major areas of its operations in the country, which are customer delivery experience, e-commerce reach and expansion, job creation and empowerment through its food and agro-allied products distribution.
Jumia Foods, a subsidiary that connects restaurants, groceries, and reputable food vendors to buyers, it said, has gainfully employed direct and indirect hundreds of workers through dispatch, customer service and improved sales for food business partners.
These were disclosed by the Chief Executive Officer of the company, Mrs Juliet Annamah, during the celebration of the company’s seventh anniversary in Lagos recently.
According to her, among major achievements recorded include the nationwide expansion of its delivery hubs to accommodate 33 new ones.
Others include the integration of 25 new logistics partners to its network of partners, and the addition of four major local languages to assist customers place orders using mobile phones.
“These are deliberate efforts towards expanding the reach of e-commerce in rural cities, where prepayment had been the only option, thereby expanding the footprint of payment on delivery to these cities.
“We have also observed that some of our customers prefer to interact with our customer service agents in their various native languages. In response, we have integrated the four major local languages – Hausa, Yoruba, Igbo and Pidgin,” she added.
In yet another strategic move towards improving customers’ delivery experience and helping them save money on shipping, Jumia also introduced for the first time ever in the Nigerian e-commerce sector, Jumia Prime Package, which is a paid subscription package that enables customers to shop on Jumia with zero shipping fees for a preset duration.
In his remarks, Mr Dele Awolala, Jumia Nigeria HR Lead, stated that the company had created thousands of jobs through its ecosystem which houses online services such as food delivery, hotel and flight booking, classified advertising, and airtime recharge.
“We continue to see e-commerce as an enabler of job creation and empowerment. We have over 2,000 people directly employed in Nigeria and potentially another 850 through our ecosystem of partners.
“Our impact on employment is also seen through our nationwide J-Force programme which has not only provided employment opportunities to thousands of Nigerians, but has also equipped them with the right training on how to become self-sufficient entrepreneurs,” Awolala added.
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