Etisalat engages customers, assures them of improved services

Telecommunication firm, Etisalat, has assured its teeming subscribers in the country of improved service delivery. The company, with 13 per cent market share, currently has 20 million customers.

Etisalat made this commitment at the Customer Forum, held in Ilorin, Kwara State, last weekend. The Etisalat Customer Forum is an interactive feedback session aimed at engaging customers to deepen relationships. The session provided a platform for valuable engagement with subscribers through constructive feedback on their experiences from using various services and products on the network.

Speaking at the forum, Etisalat’s Director, Brands and Experience, Elvis Ogiamwanye, said the forum further underlined the telecommunications firm’s recognition of its customers as being very important to the continued growth of the network in Nigeria.

He said the Customer Forum initiative was launched in 2010 with the objective of receiving feedbacks from customers across a wide range of issues, adding that feedbacks received at previous customer forums have helped Etisalat in developing innovative products and services that solved everyday problems for the customers.

Ogiamwanye added, “At Etisalat, we are passionate about delivering value to our customers. This is why we come to them regularly so they can speak with us about our products and services. The feedbacks we get from them serve as a major input that has accelerated our growth in the Nigerian telecommunication industry.”

A customer who works with a fashion publication, Christina Odigie, commended Etisalat for the superior quality of its data service in Ilorin, and said this has empowered her to do more in view of the nature of her vocation. “I work for a fashion magazine, so I am always online 24/7 so I can stay ahead of fashion trends. I love to stream videos, download media, checking Instagram and other social media platforms. I must say that Etisalat data quality is second to none,” she enthused.

Kwara State Commissioner for Environment, Otunba Taiwo Joseph, also commended Etisalat for its swift response to solving customers’ complaints. “I had some challenges with my line; it was fixed in no time after I complained at the Etisalat Experience Centre on Stadium Road here in Ilorin. Since then I have been enjoying both data and voice services without complaint,” he said.

The key objective of Etisalat Customer Forum is to enable Etisalat receive quality feedbacks from customers across a wide range of issues including quality of its network service, customer service, products and offerings, CSR interventions and any other relevant issues bothering on the company’s operations.
The Customer Forum has held pan-Nigeria across key cities including Lagos, Abuja, Port Harcourt, Enugu, Ibadan, Kaduna, Benin, Calabar, Uyo, Warri, Onitsha and Akure amongst others.