There are global concerns that people’s relationship with their work is deteriorating, with studies showing that 85 per cent of the factors influencing workplace fulfillment are within organisation’s control.

According to the 2025 HP Work Relationship Index (WRI) released by HP Inc. (NYSE: HPQ), only 20 per cent of knowledge workers report a healthy relationship with work in 2025, an eight-point drop from 2024, marking a new low in global workplace fulfillment.

The yearly study, now in its third edition, examined the attitudes of 18,200 desk-based workers in total cross 14 countries, including 14,000 knowledge workers, 2,800 IT decision makers and 1,400 business leaders

This year’s findings point to a widening disconnect between employees and their organiaations, with business leaders themselves showing the most dramatic year-on-year decline in satisfaction (-17 points)—a trend HP describes as a “crisis of connection and confidence.”

The 2025 Index paints a picture of rising workplace stress for employees and shifting expectations, with with many reporting rising sense of disconnection.

According to the study, about 65 per cent (over six in 10) desk-based workers claim their company’s demands and expectations have increased over the past year, while nearly 45 per cent feel their employer prioritise profit over people.

However, only 44 per cent of knowledge workers report that their job gives them a sense of purpose, while just 39 per cent feel adequately recognised for their contributions.

The report disclosed that fulfilled employees are three times more likely to feel connected to colleagues and achieve work-life balance – yet only 16 per cent of workers trust senior leaders to make the right decisions for their people.

At the same time, the findings highlight an opportunity, noting that businesses can reshape the employee experience through stronger leadership, recognition, flexibility and access to the right tools.

“By taking action now, organizations can turn today’s challenges into a foundation for healthier and more fulfilling work relationships,” the study stated.

Managing Director HP Southern Africa, Yesh Surjoodeen, said while the study shows that employee satisfaction continues to decline, 85 per cent of the factors for improvement depend on business leaders, which should serve as a call to action.

Surjoodeen said through inclusive leadership, flexible working models, and AI-based tools, South African companies can build a better relationship with work for everyone, putting people and innovation back at the heart of decision-making.

HP’s research found that four in 10 knowledge workers now use AI daily, and those with access to AI tools provided by their employers are twice as likely to report a healthy relationship with work.

However, an adoption gap persists as only 21 per cent of knowledge workers consider themselves proficient in AI, compared to 56 per cent of IT decision-makers.

The report suggests that democratizing AI access—through training and tools—can enhance employee optimism, productivity and retention.

However, the report further highlights that Gen Z and Millennials, now the majority of the workforce, are driving AI adoption, undertaking side ventures and demanding flexibility, autonomy and values-driven leadership.

The study revealed that 51 per cent of Gen Z professionals have a side hustle, while four in five say they would trade part of their salary for more flexibility and autonomy.

“Younger generations are leading AI adoption, demanding purpose-driven leadership, and leaving companies that fail to keep up,” the study stated.

The study confirmed that fulfilled employees are not only happier, but also more likely to drive positive outcomes for their organisations.

“Workers in the “Healthy Zone” are three times more likely to feel connected to colleagues, achieve work-life balance and contribute to business growth,” the report stated.

Surjoodeen explained that when employees feel valued and supported, they are more connected, creative and committed to their work, all of which fuel business growth.