‘How Konga-Yudala merger impacts e-commerce sector’

Despite significant optimism of an unprecedented upsurge in global e-commerce spend, which is widely expected to gross $4.058trillion or 14.6 per cent of total retail spending by 2020, e-commerce in Nigeria and on the African continent is still largely untapped.

Though, Nigeria’s eCommerce sector is estimated to worth $13billion, with over 400,000 orders daily, market watchers believe that the sub-sector has huge potential and can operate better than what it currently delivers.

Till date, majority of players in the sector are locked in a battle of attrition in their bid to turn profitable. Many others have lost the battle and quietly exited the scene. The list of such failed ventures is seemingly endless.

Recently, an operational merger between two e-commerce giants, Konga and Yudala was announced – a piece of news that has dominated headlines for the past one week. According to the official announcement released by the management of both companies, the business merger, which takes effect from May 1st, will see both companies operate under the Konga brand name and with dual CEOs in the persons of Nick Imudia who will be in charge of online among others and Prince Nnamdi Ekeh who will be responsible for the offline arm of the business.

Founded in 2012, Konga has featured prominently in the news in the past couple of months following its acquisition by Nigerian tech giants, Zinox Group, after months of intense negotiation with the company’s erstwhile majority investors, Naspers and AB Kinnevik.

A merger between Konga and Yudala is a master strategy that undoubtedly has the potential of finally cracking the e-commerce bug in Nigeria and beyond. Market watchers believe that this merger would among others engender the strongest ecommerce force in Africa; improved customer experience; offer cutting-edge technology; ensure better logistics and delivery service and lastly help to overcome distrust by cracking mobile payments.

Indeed, the merger between Konga and Yudala has ultimately transformed the new Konga brand into a strong e-commerce group, arguably the biggest on the African continent. By virtue of the shared resources that will naturally benefit the brand from the merger including sheer size, human resources capacity, massive warehousing capabilities, increased reach and wider array of products, services and offerings at its disposal, industry watchers and other experts are unanimous in their position that Konga can finally rise as an e-commerce force that can rival some of the world’s biggest such as Amazon and Alibaba.

In the area of customer service, one of the major obstacles that have prevented e-commerce from taking off in Nigeria is shoddy customer experience. With Konga and Yudala merging operations, there is renewed hope for the average customer, especially when one considers a fusion of Konga’s world-class online platform and Yudala’s ubiquitous network of physical stores. Both platforms are efficient, highly responsive and respectively best in class in the industry. With this merger, perhaps, the time has come to look forward to a highly improved shopping experience, one that has largely eluded many in the industry.

Konga is primarily a technology company, one that has invested heavily in technology and crucially reliant on cutting-edge tech to drive its operations. By merging forces with Yudala, another technology-driven business and leveraging the huge access to technology at the disposal of its parent company, the Zinox Group, there is a golden opportunity to improve the ease and convenience of shopping experience, a factor that has recurrently featured as one of the pain-points of e-commerce.

Through the deployment of technology in automating most of the processes that have previously encumbered shoppers, including products classification, stocking, check-outs, logistics and delivery, among others, a fresh dawn seems imminent for e-commerce in Nigeria. Should the new brand live up to expectations by deploying a predominantly automated, user-friendly range of cutting-edge tech solutions, it will succeed in creating a frictionless e-commerce experience that will set a standard for the continent.

In terms of logistics, many e-commerce companies across Africa leave a lot to be desired when it comes to service level expectations in logistics/delivery. Items take days or even weeks to get to the final user, even in urban city centres, leading to a situation in which many potential shoppers would rather prefer to visit a physical/brick-and-mortar store to purchase or personally pick-up their items. In Konga Express, Konga boasts an excellent logistics company with advanced delivery capabilities for internal and external customers.

Through the expected new investment that will come in through the Yudala merger, shoppers can finally look forward to a more reliable delivery option. Further lending a sense of excitement is the multiple pick-up locations which Yudala’s nationwide network of store locations offers.