Indian tech firm plans $100m investments in Nigeria, SSA by February
• Urges skills transference through PPP
Indian Technology and Business Process Outsourcing (BPO) firm, iSON Technologies, is targeting increasing its current investment profile in Nigeria and other sub-Saharan African (SSA) countries from $50 million to $100 million in another three months.
This, according to the firm, is necessitated on the fact that the business is booming in the region and the need to invest in new technologies, across the 25 countries iSON operates in
Besides, the firm urged further skills transference through Public Private Partnerships (PPP) in the region.
iSON is a systems integrator, managed service provider and strategic outsourcing company, which provides end-to-end IT services and solutions across Africa.
Chief Growth Officer, iSON Technologies, Akshay Grover, in an interaction with journalists in Lagos, at the weekend, said BPO, if well tapped in Nigeria, can actually provides jobs for millions of unemployed youths in the country.
Grover said the BPO business in India, because of the way it has been managed, employs over three million people, “but I think it has not been fully tapped in Nigeria and some African countries. I think it has employed about 10000 in Nigeria.”
He said the country has huge potential to be a leading BPO destination in Africa if well managed.
Grover disclosed that the company’s strong service offerings include consulting, systems integration, managed services and off-shore/on-shore services and cloud services.
According to him, the currently serves 240 million customers, providing analytics, customer experience management, voice process solutions and CRM process solutions.
Grover, who said the firm will be adding about three more partners to its service, said in Nigeria, the firm has about 100 staffs, with 95 per cent indigenes.
Speaking on skill transfer, he firm aimed to be part of industry association to be able to sell ideas capable of repositioning the sector. He said execution of those strategies for maximum impact, would also include lobbying the government to get somethings done faster for the growth of the industry and the economy as a whole.
To the Chief Operating Officer, iSON Technologies, Rahul Srivastav, said the firm is passionate about deploying tech services to its customers, stressing that over the years, “we have become the go-to technology provider for different verticals spanning technology, banking, government, healthcare travel and hospitality.
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