Bi-Courtney unveils OTP to ease flight delays, cancellations

Murtala Muhammed Airport Terminal II, Lagos

Operator of the Murtala Muhammed Airport Terminal Two (MMA2), Bi-Courtney Aviation Services Limited (BASL), has felicitated with Nigerian Muslims on this year’s Eid-el-Kabir celebration.

It assured the Muslim faithful and other travellers and users of the gateway of maximum safety and security within and around the airport facility during and after the Sallah.

In a statement by its Head of Corporate Communications, Oluwatosin Onalaja, the firm said it had continued to invest heavily in infrastructure maintenance, and human capital development of its workforce, to promote and sustain the safety and security of life and property within and around the airport terminal.

He said that BASL would continue to provide additional operational support to all the airlines and other statutory regulatory agencies operating within the MMA2 to ease the burden of flight delays and cancellations.

The aviation services firm said in addition to the existing customer care programme in the terminal, MMA2 is also working on introduction of One-Time-Performance (OTP), an initiative that will promote accountability and reward promptness for airlines’ activities. Onalaja also said that an airline is considered OTP-compliant when it is able to operate its scheduled flights timeously.

“A flight is considered on time when it arrives and/or departs within 15 minutes of the scheduled time. Cancelled flights count as not-on-time flights. The OTP is calculated based only on flights that operate within the scheduled arrival and/or departure time, with minimal or zero cancellation.

“At the end of the day, the OTP-compliant airlines will be appropriately recognised and appreciated to engender a culture of on-time performance among airlines at the MMA2 terminal,” he added.

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