Stanbic IBTC leads retail, SME banking in KPMG’s survey

Stanbic IBTC Holdings has proven its commitment to delivering exceptional customer experiences by securing top spots in KPMG’s 2023 West Africa Banking Industry Customer Experience Survey.

In the recently-released survey results, Stanbic IBTC emerged as a leader in retail, SME and corporate segments, securing the prestigious top spot in the KPMG experience score in retail and SMEs. The bank also claimed the third position in the corporate banking category.

The remarkable feat was a sequel to the bank’s impressive performance in the 2022 edition of the survey, where it claimed the number one spot in both retail and corporate banking categories.

KPMG’s research report highlighted Stanbic IBTC’s outstanding performance, citing excellence across critical aspects of the customer journey in the retail and SME segments.

The report attributed the success to the bank’s unwavering commitment to innovation and a customer-centric approach, a statement by the bank said. Expressing his delight at the recognition, Chief Executive, Stanbic IBTC Holdings, Dr Demola Sogunle, stated: “This achievement is a testament to our profound commitment to providing exceptional banking experience to our customers. We are proud to be recognised for our efforts in retail, SME, and corporate banking and we will continue to innovate and prioritise our customers in all aspects of our operations.”