To enhance the operations of the Lagos State Traffic Management Authority (LASTMA), the Lagos State Government has launched a 24-hour customer service centre, equipped with dedicated toll-free hotlines and a walk-in complaint unit.
It also set up a website, whistleblower app as well as a new department of statistics, research and data to support its efforts.
These centres are situated at the LASTMA headquarters.
The Special Adviser to the Governor on Transportation, Sola Giwa, officially opened the customer service centre and announced dedicated lines: 0800-00-527862 and 0800-00-LASTMA.
Explaining the initiative, Giwa said motorists can contact the Call Centre via the toll-free hotlines to report incidents, request assistance, or seek information on road conditions, including updates on the activities of LASTMA personnel.
He said the centre would also enable drivers to get real-time updates on road conditions and traffic advisories, enabling them to plan their routes more effectively, avoid congestion and reduce travel time.
Highlighting the features of the customer support centres, the Special Adviser further explained that the whistleblower app is designed to involve everyone in the state’s traffic management.
“When you see something, say something,” he added. The app is available for download on the Android Play Store.
The Transportation Adviser also said the whistleblower app will allow motorists and other road users to report dangerous driving and other reckless behaviours on the road, enabling LASTMA to take immediate action and uphold traffic regulations.
He said the public can also earn points for every valid incident they report and get rewarded for their actions.
Giwa also mentioned that a walk-in complaint centre and a live interactive website (lastma.org) are available for citizens to engage with traffic management personnel, urging everyone to embrace the initiative.
Discussing the new Department of Statistics, Research, and Data, he explained that the department aims to provide a comprehensive breakdown and analysis of vehicles on Lagos roads. This includes real-time data on the number of vehicles impounded, categorised by private and commercial vehicles, and details on accidents and other traffic offences.
In the demonstration on statistics and data carried out between January and June 2024, the Special Adviser debunked the belief that the agency concentrates more on private vehicles disclosing that 5, 547 commercial vehicles were impounded for traffic infringement as against 3, 823 private vehicles.
In his address, the Commissioner for Transportation, Oluwaseun Osiyemi emphasized that the customer support centres aim to improve communication between the public and LASTMA, streamline traffic operations, and significantly enhance the overall driving experience in Lagos State.
He noted that with these new centres, traffic management officers are now just a phone call away, at no cost to the public.
General Manager, LASTMA, Olalekan Bakare Oki, confirmed that officers managing the newly launched Call Center have been thoroughly trained by the government, noting that the agency will use multiple languages, including English, Pidgin, and Yoruba, to ensure convenient communication for all members of the public.
