Oghenekome Igbogidi’s rise in the world of global technology and humanitarian impact is of relentless excellence, visionary leadership, and an unwavering commitment to harnessing innovation for the common good. With a career steeped in transformative achievements across Gen AI, Machine Learning Engineering (MLE), social innovation, and global advocacy, Oghenekome has carved a rare space where product excellence meets purposeful leadership. Her recognition as a Certified Global Tech Hero by The Connected Awards is inevitable.

From the corridors of ServiceNow to the halls of the United Nations, Oghenekome has continuously proven that cutting-edge technology can and must be a force for equity and sustainable development. At ServiceNow, where she currently serves as the Senior Product Manager for GenAI Experience, she has led the integration of generative AI capabilities that reshaped how enterprise agents and administrators interact with intelligent systems. Under her stewardship, these technologies yielded a 30% leap in task automation accuracy and accelerated incident resolution metrics, elevating operational agility across global markets.

Her earlier innovation as Senior Product Manager for Platform AI at ServiceNow, where she designed the Document Intelligence Admin Experience, helped embed smarter document extraction and classification features into the enterprise suite, lifting product adoption by 20% in its initial quarter. This work enhanced AI scalability and reduced costs and redefined the user experience for countless professionals navigating information-intensive workflows. With each product milestone, Oghenekome has not only advanced technology but humanized it.

Her excellence extends beyond technical domains into the heart of international development. As Co-Programs Lead at the United Nations Association-USA’s Young Professional Programs, she has emerged as a leading global voice for digital transformation that centres people. In this role, she co-creates immersive events, mentorship networks, and high-level engagements that empower emerging leaders to align innovation with the UN Sustainable Development Goals. By bridging public policy, AI technology, and global diplomacy, she has become a central figure in shaping how youth and innovation intersect on the global stage.

Her presence at landmark global gatherings, including the United Nations General Assembly, the World Bank/IMF Annual Meetings, and the UN Women CSW69 Forum, has not only amplified her message but broadened the audience for responsible innovation. Whether speaking on panels about inclusive technologies or serving as a panellist on “Technology for Social Impact,” she has continued to articulate a vision of AI that prioritizes access, ethics, and equity.

Her drive to democratize technology is equally evident in her work at Yahoo!, where she spearheaded key features for Yahoo Commerce, introduced strategic UX improvements for Yahoo Mail Plus, and employed user-centred design methods to boost engagement. From refining onboarding flows to mitigating churn through thoughtful lifecycle communication, Oghenekome’s product decisions are always rooted in measurable impact. Each project she touches becomes more responsive, efficient, and user-aligned.

Earlier in her journey, she coordinated innovation challenges for Nigerian universities under the Committee of Vice-Chancellors, bridging academia and industry to inspire solutions in agriculture, ICT, and security. Her research, stakeholder management, and event orchestration empowered university communities to turn ideas into actionable, tech-driven projects. Even in administrative roles, she demonstrated an analytical flair, implementing Google Analytics dashboards to improve software conversion rates and facilitating product upgrades that increased trial-to-subscription ratios.

Beyond corporate offices and institutional halls, Oghenekome’s heart beats for underserved communities. As Youth Ambassador for Inner City Missions for Children, she helped raise over $60,000 to provide educational resources, meals, and entrepreneurial tools to vulnerable children across Africa and the Americas. In her work with Oasis USA, she has led community initiatives from Baltimore to Jamaica, establishing peer-to-peer learning groups and pioneering free tuition models for children in marginalized zones.

She has touched the lives of hundreds of children in Nigerian shelter homes through Learnovate Business School for Kids, orchestrating reading clubs and entrepreneurial programs that plant hope where trauma once dwelled. Her leadership during Yahoo for Good Day Baltimore catalyzed youth education programs that promoted technology awareness and digital skill building in underserved neighbourhoods.

Whether coordinating high-impact outreach at Hallmark International Youth Club or serving on the Graduate Student Council of Wilmington University, she consistently channels her skills into shaping inclusive systems. Her work is a testament to the belief that real leadership expands into community, culture, and character.

Her entrepreneurial acumen is equally impressive. As co-founder and product lead at FuelIntellisense, she cut product development costs by 35%, represented Nigeria at the GITEX Global Exhibition, and steered the rollout of a mobile app with strategic UX insights. Her earlier project management work with the World Bank’s Economic Transformation Project delivered STEM education models on time and on budget, underlining her mastery in both agile frameworks and impact-driven execution.

With a GPA of 4.0 in her Master’s program in Information Systems Technology from Wilmington University and a dual background in business administration and mass communication, Oghenekome blends technical literacy with persuasive communication. She holds certifications as a Senior Product Manager, Project Management Professional, and ServiceNow Implementation Strategist, among others, each reinforcing her position at the nexus of leadership, innovation, and action.

What distinguishes Oghenekome is the intentionality with which she carries them out. Her career is a symphony of impact. Every product designed, every initiative led, every policy advocated for, and every community supported are threads in a tapestry woven with purpose and precision. Her story is a powerful reminder that when vision meets execution, technology can be not just a tool, but a catalyst for human progress.

As the 238th Certified Global Tech Hero by The Connected Awards, Oghenekome Igbogidi stands as a symbol of what it means to lead with both intelligence and integrity. Her recognition celebrates a journey that is far from finished, but already, it will inspire a generation.