In a major win for consumer rights, the Lagos State Consumer Protection Agency (LASCOPA) has facilitated the recovery of over ₦200 million in credit adjustments for electricity consumers across the state.

The financial recovery was achieved through LASCOPA’s ongoing monthly Stakeholders’ Parley with the state’s primary electricity distribution companies (DisCos), Eko Electricity Distribution Company (EKEDC) and Ikeja Electric.

The initiative has directly impacted and resolved grievances for more than 10,000 Lagos residents facing systemic billing issues.

The monthly parley serves as a direct intervention platform where consumers, service providers and regulators confront critical sector challenges. Key issues tackled during these sessions include, estimated billing discrepancies and overcharging, metering delays and distribution faults and customer service failures and slow dispute resolution.

Speaking on the impact of the initiative, the General Manager and Chief Executive Officer of LASCOPA, Afolabi Solebo, Esq., emphasized that the engagements reflect the agency’s unwavering commitment to fair play.

“This engagement reflects the Agency’s unwavering commitment to fostering constructive dialogue between consumers and electricity distribution companies while ensuring that complaints are resolved through transparent, fair, and efficient mechanisms,” Solebo stated.

According to him, the programme has empowered thousands of consumers with valuable information on their rights and responsibilities, dispute resolution processes, energy conservation and the various channels available for lodging complaints and seeking redress.

Solebo noted that sustained collaboration among regulatory agencies, utility providers, and consumers remains vital to strengthening consumer confidence, promoting accountability, and enhancing service delivery across the electricity sector.

He commended EKEDC and Ikeja Electric for their continued partnership and willingness to engage directly with consumers, describing the initiative as a practical example of stakeholder collaboration in the public interest.

The General Manager disclosed that the Stakeholders’ Parley holds on the last Wednesday of every month with EKEDC and on the last Thursday of every month with Ikeja Electric, providing consumers with regular opportunities to interact directly with service providers and relevant stakeholders.

He encouraged electricity consumers across Lagos State to report service-related complaints through LASCOPA’s online and offline complaint channels. He also urged consumers to remain informed about their rights and obligations, promptly report grievances through appropriate channels, and actively participate in stakeholder engagements aimed at strengthening consumer protection and improving electricity service delivery.