The National Identity Management Commission (NIMC) has disclosed that it has trained more than 4,600 staff across its headquarters and enrolment centres nationwide as part of sweeping reforms aimed at strengthening workforce capacity, improving service delivery and accelerating Nigeria’s digital identity programme.

The Director-General of NIMC, Engr. Abisoye Coker-Odusote, made the disclosure on Monday during a meeting with the Head of the Civil Service of the Federation, Mrs. Didi Esther Walson-Jack, in Abuja, where both organisations agreed to deepen collaboration on public service reforms and digital identity management.

Coker-Odusote said the commission has trained over 600 members of staff at its headquarters and nearly 4,000 personnel working in more than 200 enrolment centres across the country under its Employee Performance Management System.

She explained that the initiative forms part of NIMC’s broader transformation agenda anchored on human capital development, institutional excellence, technology-driven operations, global competitiveness and improved service delivery.

According to her, the commission replaced its manual appraisal system with a technology-enabled performance management framework introduced in October 2025, featuring performance contracts, measurable Key Performance Indicators, quarterly performance reviews and automated human resource processes.

The Director-General noted that more than 85 per cent of the implementation has been completed, while the commission’s Human Resource Information System now automates staff appraisals, promotions, pensions and personnel records.

Commending the initiative, the Head of the Civil Service of the Federation, Mrs. Didi Esther Walson-Jack, described NIMC’s investment in staff training, capacity building and human resource reforms as commendable, saying the commission’s transformation agenda aligns with the Federal Government’s public service reform programme.

She also applauded NIMC’s engagement of retired Permanent Secretaries to support institutional reforms, describing the approach as innovative and one that other government agencies should emulate.

Walson-Jack stressed that developing a highly skilled public workforce is essential to achieving efficient governance and pledged closer collaboration between her office and NIMC to strengthen digital identity management and institutional capacity across the civil service.

She added that senior officials from both organisations would begin work on areas of cooperation that would lead to the signing of a Memorandum of Understanding to support the Federal Government’s ongoing public service reform