In new book, Wemi-Jones lifts service delivery in Nigeria
Founder of The Customer Focused Company, Ope Wemi-Jones, is on a mission to revolutionise the customer service space in Nigeria with series of initiatives geared towards heightening awareness for quality service delivery and the education of both customers and service providers on their roles and responsibilities.
According to her, the carefully curated initiatives are simple to use as well as cost effective. The products are all woven around her new book of quotes titled, Quote Me On Customer Service.
In the book, Wemi-Jones plays on the power of words to change the minds of people and ultimately behavior. She gave more expression to quotes by customer service experts and great thinkers across the world with her pithy and elegant analysis.
They are quotes that will broaden the minds of service providers and customers in their daily interactions with one another. She is also offering a video library on 12 customer service topics. They are ideal to introduce and reinforce the importance of customer service. They are also flexible to use and can be structured into short or long sessions depending on the amount of time that employers are willing to spend.
“The good news is that all Nigerian companies irrespective of size can join the service revolution by investing in these materials. They sure guarantee good returns on investment.
My goal is simple, “I want to contribute to a world where we serve each other better,” she says.
The book is further expressed in the form of a perpetual calendar, Post cards and flash cards that you can pass on to spread the spirit of excellent customer service amongst other things.
Most engaging is the Customer Xperience Reporters (CXR) platform created on Facebook to encourage customers share their love-hate service experience and moments. The initiative will be unveiled in Lagos on December 5.
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