Access Bank to improve services with CR2’s BankWorld
A new initiative by Access Bank to manage all its self service channels from a single point with the help of CR2’s BankWorld may reduce the bank’s operational costs and improve its personalised services.
The initiative which was disclosed to The Guardian in a statement may also create opportunity for the bank to generate revenue through the launch of targeted ATM, internet and mobile banking channels.
The plan which was made possible through a strategic alliance with Access Bank in its London headquarters, Ireland based banking software provider, CR2 through franchise with Nigerian based Global InfoSwift, would assist the bank stay competitive and flexible to market changes as well as personalising interaction with customers.
Group Managing Director of Access Bank, Herbert Wigwe, said: “We aim to become the leading bank in Nigeria and provide new services that will change the way people bank. Having a best of breed self-service offering, providing convenient banking and managing our entire client’s relationship from a single place are at the heart of our strategy and we believe that BankWorld will help us to achieve our vision.”
Chief Executive Officer at CR2, Franky Van Damme, added that, “CR2 can help Access Bank in offering their customers innovative and unique services across their entire electronic self-service network. We are committed to innovation and look forward to working with Access Bank to deliver cutting-edge banking and enhanced customer experiences”
CR2 is cementing its experience in the Nigerian financial market, the signing ceremony between Access Bank and CR2 follows a strategic alliance with Global InfoSwift, CR2’s local partner in the country.