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FAAN automates passenger service charge collection at airports


Murtala Muhammed International Airport

As part of efforts to ease passengers’ facilitation and data collation at airports nationwide, the Federal Airports Authority of Nigeria (FAAN) has automated the collection of Passenger Service Charge (PSC) at local airports nationwide.

The move was in line with the directive by the Presidential Enabling Business Environment Council (PEBEC) that check-in proce dures at the airports be streamlined to improve the facilitation of passengers.

This is also coming at a time the industry is faced with the challenge of conflicting figures on the number of passengers that used the airports at a time and the amounts generated from mandatory charges.


General Manager, Corporate Affairs of FAAN, Henrietta Yakubu, said with the automation, the use of the Passenger Service Charge sticker at the departure gate was discontinued with effect from Monday March 19, 2018.

Henceforth, departing passengers who have checked-in prior to arrival at the airport can proceed directly to the boarding gates, she said.

Equally significant for industry watchers is the opportunity to estimate and harmonise passenger traffic figures accrue to the agencies.

The Guardian recently reported that differences in passengers’ traffic figures released by relevant government agencies may have caused revenue loss in excess of N6.7 billion in 2017 alone.

For instance, while the Nigerian Civil Aviation Authority (NCAA) estimated the total number of passengers that used the airport as 11.22 million, the National Bureau of Statistics (NBS), courtesy of figures supplied by the Federal Airport Authority of Nigeria (FAAN), put the number at 13.4 million.

The difference of about 2.2 million passengers accounts for at least N34.8 billion gap in total ticket sales and N6.7 billion in net earnings from the mandatory five per cent charge on each ticket sold that goes to the five regulatory agencies.

In this article:
FAANHenrietta Yakubu
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