Quality of Service: 4,570 telephone subscribers changed network operators in Q1

Telecoms-Mast

About 4,570 telephone subscribers changed network service providers in the first quarter (Q1) of 2026.

Analysis of industry data by the Nigerian Communications Commission (NCC) showed that the subscribers, apparently frustrated by the quality of service offered by their mobile network operators (MNOs), dumped them using the Mobile Number Portability (MNP) scheme.

Launched by the NCC in 2013, Nigeria was the 64th nation to adopt the scheme in the year.

The scheme, which has entered its 13th year in the country, allows subscribers to port from one network to another, in search of better service quality, while retaining their original GSM number on the new network. The rule, however, stipulated that all porting subscribers must remain on their new network for a period of 90 days before they are allowed to port out of the network to any other network.

Indeed, in the first quarter of the year, MTN gained more users for its network. 2,798 ported into the network, while 585 users left for competitors. Airtel received 1,139 subscribers and 550 left. Glo welcomed 552 users but lost 1,068, while T2 picked 49 more users but 2,367 ported out.

Mobile Virtual Network Operator (MVNO) operator, Vitel, welcomed 32 subscribers into its network and retained them.

Meanwhile, Airtel Africa emerged as the standout large-cap performer on the Nigerian Exchange (NGX), recording a 10 per cent gain in a single trading week and reinforcing its position as one of the region’s most resilient and valuable telecommunications companies.

The telecoms firm closed the week at N3,655.70 per share, up from N3,323.40, making it one of the strongest contributors to market performance during a period characterised by selective investor activity and sector rotation.

The firm, in a statement yesterday, said the strong performance reflected growing investor confidence in Airtel Africa’s business fundamentals, diversified revenue streams, and long-term growth strategy. Analysts noted that the company continues to attract attention from investors seeking stable, high-quality stocks capable of delivering sustainable value despite ongoing macroeconomic uncertainties.

Unlike many of the week’s gainers, whose performance was largely driven by speculative trading and short-term market positioning, Airtel Africa’s rise was underpinned by confidence in its operational strength and strategic importance within the telecommunications sector.

Market watchers have identified Airtel Africa as a preferred investment destination due to its strong earnings profile, extensive regional footprint, and exposure to foreign currency-linked revenue streams. These factors have helped position the company as a key stabiliser within the NGX, particularly at a time when investors are increasingly selective in deploying capital.

The company’s performance also highlighted the growing importance of telecommunications firms in driving economic growth and digital transformation across Africa. Through continued investments in network expansion, digital services, enterprise solutions, and financial inclusion initiatives, Airtel Africa remains at the forefront of enabling connectivity and economic opportunity for millions of people across the continent.

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