Union Bank goes ‘smarter’ at four branches
Union Bank of Nigeria Plc has unveiled four of its recently redesigned and more modern branches in Lagos State, in efforts to continue to deliver superior banking experience to customers.
The branches are located at Oba Akran, Allen, Alausa and the Agege areas of Lagos.
Union Bank said the redesigning project was part of its plans to offer “simpler and smarter” banking solutions to customers and prospective ones.
Speaking to journalists at the unveiling ceremonies, the Group Managing Director/Chief Executive Officer of the bank, Emeka Emuwa, noted that the new-look was in line with the bank’s rebranding objectives.
“This is aligned with the new Union Bank brand identity that we launched six weeks ago. What we’ve tried to do here is to give our customers a more contemporary environment in our business locations, but still retaining the old Union Bank tradition, and then making sure that the branch’s layout is geared towards helping our customers access their services much more efficiently.
“It is basically a continuation of the new brand identity that we launched, which is more modern, energised, vibrant and contemporary. The technology you have in this branch is the same everywhere else. Back in April, we upgraded our core banking systems, and the benefits are visible. Customers should simply expect simpler, smarter, service,” he said.
The Union Bank boss also said unveiling the redesigned branches was an ongoing process that would continue for the next two months.
“We have a total of 40 so far and over the next few weeks, you’ll see us unveiling them. We’ve done all the work over the last few years. Some are new branches, which we are opening; some are old branches which we’ve renovated. We were in Ibadan recently, and now we are unveiling Oba Akran, Agege, Alausa and Allen. So, for the next two months, you will see us unveiling our new look across the country.
“The only way that this has remained possible is that for the past 98 years, customers have been supporting our business, and we hope and expect that that will continue. In fact, the reality is that we actually expect more, which is why we are doing this today.”
He also said Union Bank has strengthened all its electronic banking channels, especially with mobile innovation that ensures that banking services can be accessed anywhere and anytime.
“The last two years have been quite eventful. We spent a lot of time strategizing, not just about what it is that we are trying to do as a bank, but also reinventing and reimaging ourselves. Now, we have our mobile platforms, we have our channels; those are open 24/7.
“Yes, we have the physical branches, but we are not open every time. But through the mobile channels, you can get to us at anytime of the day or week. So, we encourage you to use the mobile channels, just as you use the physical ones,” he said.
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