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Mouka opens customer care service centre, appoints new board chairperson

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Representative of Mouka foam shareholders, Mr. Oghale Ighoavodha; Longest serving Mouka employee, Mr. Alli Joseph; Managing Director, Mr. Raymond Murphy; Mouka longest serving distributor, Mr. Jimoh Sanni, and Board Director, Mouka, Mr. Zahi El Khatib, during the inauguration of Mouka Customer service centre in Lagos

The Managing Director of Mouka Limited, Mr. Raymond Muphy, has stated that his company’s mission of adding comfort to life has led to the recent opening of a world-class customer service centre.

According to Muphy, “What this centre means to our customers is that when they come around on a daily basis to procure their daily orders, the whole experience would be much more better; they would be interfacing with technology and orders would be efficiently executed as customers get much satisfaction. We anticipate that our customers would either be ordering in advance or online, or if they come directly to the office, we would have green technology in place, where they would be able to purchase the order themselves.”

He also disclosed the appointment of former Minister of Communications and Technology, Dr. Omobola Johnson as Mouka’s board Chairperson., adding, “We are market leaders in Nigeria in terms of how we care for our esteemed distributors. Our staff and distributors are our highest priority and this is why they have remained loyal to us over the years.

“We never stand still. Currently, we have factories in Benin City, Kaduna, and we are rolling out the exact concept of customer care service. We also intend to invest in opening satellite distribution centres or depots in a number of cities.”

The MD stated that despite the challenging economic situation in the country, Mouka family has made tremendous impact in the way it has addressed the challenge.

“In the past years, we have the full backing of our board to continue investing,” he said. “In times of recession when other companies are cutting down, we have invested in facilities and people, in our brands; we are communicating directly with our loyal consumer base. We have not compromised in anyway in terms of the quality of our products. We have actually been improving on the quality of our products in order to give Nigerian consumers the quality they deserve.”

The national Customer Service Centre Manager, Mr. Femi Yusuf, said the new centre has high tech facilities to enhance the service.

For the Marketing Director, Mrs. Ronke Osho, “It will be recalled that Mouka was recently recognised by London Stock Exchange Group in its companies to inspire Africa Report and the company’s commitment to customer service was among the criteria for the recognition.“

Johnson, who was unavoidably absent, said in a statement said she was happy to join the Mouka board at a time when “there are tremendous opportunities to grow a wholly Nigerian brand and support the management team in building a world class institution with Nigerian antecedents and delivering high quality, affordable products to Nigerians.”



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