The once neglected gem, the Ikogosi Warm Springs Resort and Conference Center has undergone a stunning metamorphosis, emerging as a thriving hub for eco-tourism and business retreats. Through visionary leadership, the iconic tourist destination has been revitalised, showcasing Nigeria’s rich natural beauty and hospitality. Speaking with journalists recently, General Manager, Glocient Hospitality, the hospitality arm of Cavista Holdings, managers of the resort, Lanre Sharafa Balogun shares the remarkable transformation of the once-abandoned nature fortress. Under his leadership, the resort has undergone significant developments, including upgraded accommodations, new recreational facilities and a strategic focus on MICE (Meetings, Incentives, Conferences, and Exhibitions), a push that has now positioned the resort as a premier eco-tourism and business retreat hub, showcasing the success of public-private partnerships in the tourism sector. This insight also highlighted the significance of Minister of Arts, Culture, Tourism and Creative Economy, Barr Hannatu Musawa’s recent visit. Excerpts
There have been significant transformations in Ikogosi Warm Spring Resort and Conference Centre since the last visit. Can you highlight these developments?
Thank you, the last time you came here was about June 2024. Then we were working on the forest park, the boardwalk for the spring, and the cleaning and maintenance of the upgrade of the spring source. All these areas have been completed now. In fact, the forest park is still not 100 percent complete. We are having a basketball court, a volleyball court, and a five-a-side football pitch. The foundation of the basketball court has been completed. For the screening and the painting of the courts, we are trying to look at the weather, because we need one week to execute that and the paints are quite expensive. So, we don’t want to paint now because they are synthetic paints. We want it to really look good when we are done with the painting.
Again, the perimeter fencing for the forest park; I don’t know if you have walked through the forest park. You see the fencing that you have here — Olosun Restaurant— is different from the other one on that side —drive way. Our goal is to use that fence to complete the perimeter. So, basically, that is what we have been doing. We also just completed the presidential villa which was commissioned by the Honourable Minister of Arts, Culture, Tourism and Creative Economy. It would interest you to also know that Camp A, if you remember, I said previously that we had 92 rooms at the resorts. So, work has commenced on 32 rooms. Camp B and Camp C have 60 rooms. This place has 43 rooms and the other has the difference that makes it 60. So, for Camp A, which has 32 rooms, we are working on the road network as we speak. So, once the drainage for the road network is completed, construction will start in the 32 rooms in Camp A. So, that is where we are for now.
When are you hoping to round up the construction of the 32 rooms?
Our goal is to at least do 50 percent of those rooms by December this year. We don’t want to rush the rooms and we know that we are getting to the point that the rooms available are not enough for the demands we are getting. So, we intend to complete about 16 rooms of the 32 rooms by December 2025. Then, by the middle of next year 2026, our goal is to have completed the other 16 rooms. So, all-in-all, we have 92 rooms.
In terms of business, how will you rate your occupancy?
The truth of the matter is that occupancy in a festive period like Easter, the demand is way above the capacity that we have. In other times, like during the week, Monday, Tuesday, Wednesday, occupancy is quite low, which is why we are partnering with tour operators. Because the last time you were here, I spoke about MICE, which is Meetings, Incentives, Conferencing and Events. We are partnering with those organisations that have MICE businesses so that we can bring down businesses here. That way, once we stabilize the partnership and they (tour operators) begin to understand our business, then we will be full. But from Thursdays to Sundays to Mondays, our business is very good.
So, thus far, you can’t say MICE is your mainstay?
MICE is actually our mainstay, but I am saying for us to fill those other three or parts of the days, we need to have more MICE businesses to fill those places. We have people coming in on weekends. Organisations want to come on weekends —Friday, Saturday, Sunday, some Mondays. But Tuesdays, Wednesdays, Thursdays, those days are low on occupancy. It is not that we don’t have occupancy, but compared to weekends which are always very, very busy.
What plans do you have to attract the leisure market given that this place is actually set up for that kind of thing?
Like I said earlier, we are working with tour operators. The tour operators are the ones that organise leisure travels, people that want to go on holidays, leaving their environment to destinations like this. We are working with a lot of them. Let me break this down; some days in those periods of the week, we still get 120 guests but it is not consistent like the weekends. Weekends are always a challenge for us, which is why we have to follow up. In fact, by the end of this year —2025, we may even extend more rooms after these 32 rooms, because we noticed that we were losing revenue by not having enough rooms. And you know, the way our business runs. What we do is called average occupancy. So, once you have that average occupancy, and you are making more revenue to cover your overhead and salaries, and have some savings for your investors, you are good to go.
If you are going to place your average occupancy rate now, what will it be?
We are looking at about 55 – 60 percent. We are doing better than a lot of businesses in Lagos and Abuja from our numbers. We believe that the product we have is the best-selling anywhere in Nigeria. So, we believe that we should be doing 90 percent occupancy, and that is our target. We will not rest until we get to the 90 percent occupancy, which is the target the management has given to us. We also believe that Nigeria itself is a huge country with about 220 million people. We are just trying to sell it to 100 people; it is less than 0.5 percent of Nigeria that we believe can afford coming to Ikogosi Warm Spring Resort and Conference Centre. And also we have been losing some businesses because we don’t have that room advantage. People are tired of the hustle and bustle of Lagos, but when they come here, there is serenity. The place is calm, it is peaceful. It is a good location for MICE. Families come, like 10, 20 families; they want to stay forever, So we need to have more rooms to accommodate them.
In terms of stability how would you say you are doing since you started? How stable is the product now?
When we started, it was very, very difficult. Because don’t forget, in our society, there is what they call technical assistance. Technical assistance is, you sit down and understand the products you want to go into, the business you want to go into. You need to observe the electrical infrastructure, the architectural infrastructure, all the power infrastructure. When we came in, this place was very, very challenging; we didn’t have resources for the drawings and it took us a while. So it was very difficult getting up to speed. But now the stability is there. You can’t even compare it at all. You can see for yourself. The stability is there, the supply chain has been finalized. It’s like a well-oiled machine now, it’s very easy. What we need to do is to expand.
How about security?
Security is super. Don’t forget that we are privileged to be in Ekiti State. We know that Ekiti State is a relatively safe state. We have never had issues about security at all in this part of Ekiti, and that is a major driver. One of our major marketing strategies is that Ekiti is secure, it is safe. We have a relationship with all the security agencies in the country. They support us in terms of security and so forth.
You hosted the Minister of Arts, Culture, Tourism and Creative Economy and she commissioned the Presidential Villa. What does it portend for your business, in terms of your investment?
We are Glocient Hospitality, and Ikogosi Warm Spring Resort and Conference Center is the first hospitality asset that will be partnered with the state government to manage and develop. The importance of the visit of the Honourable Minister is huge. It is going to give us a very massive boost; it gives us visibility in the markets. What do I mean by visibility? For the Honourable Minister, I am not sure she has visited any other hospitality asset in Nigeria since she assumed office as Minister; I am not aware that she has visited any. As far as I know, this is the first hospitality product or tourism asset that she has visited in Nigeria. That will give us a lot of exposure. And as a destination, we want to be top on the mind of all the major businesses, MDAs, and government parastatals. We know these government agencies have staff retreats, training, and team onboarding. We have all the facilities here in this environment. They will be here without distractions. A lot of people come here and say, this place is under-reported, if not for the support we get from the media. We are making a lot of efforts in social media and the print media. So when you have a minister visiting your resort or your property, giving you that kind of leverage, it’s a very, very positive one. We want to milk as much as we can, the opportunity given to us by the Honourable Minister. At the moment, we are trending on social media that the Honourable Minister is visiting the Ikogosi Resort.
And we have been getting inquiries on how to get to Ikogosi. People are asking such questions like: do you have facilities to move us from our location – Lagos, Abuja, Akwa-Ibom, and Port Harcourt? This is what we do regularly. People fly to Akure; we pick them up from Akure. We even pick people from Lagos or Abuja. So, the Minister’s visit is going to give us a lot of exposure which is what we want —to be at the top of the minds of people. You can’t get a better marketing opportunity than having a member of the President’s administration visit the resort. Also, the story behind the Ikogosi Warm Spring Resort; this place was a completely dead asset that nobody was interested in. Our leadership, under our chairman, John Niyi-Olajide, thought that this place can be revived even after being discouraged by people that he should not go into it. You don’t have too many Nigerians that have the experience to turn around this moribund asset. But we are all here to see what is going on; we have seen the transformation. It has been a heavy investment that has been put here, and it is going to continue because this is still a construction site. You can see activities going on. I am sure if you go around, you will see building materials stacked. It is still a construction site.
Do you have the intention of building a golf course?
We are a strategic organisation; we have a master plan, and we religiously and intentionally approach the master plan step by step. Our first focus is to provide accommodation, the living area, and the conference. If you are in MICE business, what you focus on is accommodation and the conferencing area. That way, when you bring in people here, they have space to stay, a restaurant to dine and banquet, and space for their conference facility. Next up is to do the high traffic area, entertainment area, like the tree house, the forest bar, the pool enhancement, the environment, the amphitheater, for people to get engaged. You could see that the kitchen has been upgraded. The reception is not up yet that is why you see that we have a temporary reception area, because we wanted to be focused. Before mid-2026, we would have completed the reception, and it’s going to be a world class reception. After that, we will move to the golf range. A range is not as elaborate as a major golf course, because of our topography. We have a space for the range, which will be cleared after we have enhanced and transformed those areas that I just mentioned.
About a year ago, when we came here, you said you had the intention of building a helipad. How is that coming?
Like I said, we are a strategic business. The helipad will be done by us for our guests to land, but we have a temporary solution in conjunction with the state. There is a primary school not too far from us which has a large space for landing. We had the Ooni of Ife, Oba Enitan Oguwusi (Ojaja II) land there during visit for the commissioning of the Tree-House.
While you are trying to modernise and make this place a world-class center, how are you also balancing the fact that you need to preserve the original ecosystem, the cultural heritage of Ikogosi?
A typical example for you; I don’t know if you have been to the Tree-House. If you observe that tree-house, no tree was cut down. We actually built the tree-house around the trees without cutting any tree. That way, we want to keep a balance of the ecosystem. In fact, if you look at some trees, they just die a natural death. You will be arrested if you cut down any tree here. Everywhere around here, you see trees growing. If you were attentive, there was a power breach a few minutes ago. It is the bamboo that fell on the distribution wire. We have that a lot, so what we do is to cut it a bit, trim it so we don’t have bamboo falling all over. They (bamboo) grow very, very rapidly. We have them in abundance and we preserve them. Even our spring, we still maintain the path. We had to invest in hard core to line the stream. At night, you see monkeys come around. In fact, part of our goal in the long run is to have a mini zoo around for people to see the wild animals around here. We are also having what we call an agro-tourism space where all the vegetables that we eat are being grown here. We have a yam farm already; we have watermelons. The yam is grown and harvested. We don’t buy the yam that we consume. Even the pumpkin leaves (ugwu) that we consume, we don’t buy.
What would you immediately want to do or see happen here?
The most important thing we want to see is accessibility. We don’t have control over it. The major challenge we have is driving from Ibadan to Ikogosi. We need the support and partnership of the government in making the road more accessible. That way, it will automatically drive traffic for people coming around here. That will really help tourism, not only in Ikogosi, but all over the country. If you know that you can start your car and get to Ikogosi in less than three hours, why won’t you come to Ikogosi? You can close from work at 4 o’clock in Lagos and decide to drive down. Others are things that we have dealt with. First, when we got here, there was no power for almost a decade. But in less than eight months, with the government’s support, a dedicated line was run from Ilawe to Ikogosi. Don’t forget that this is a government asset. But the investment that went into it, there is no dime of government in it. This is a pure private investment. What the government has done under the leadership of His Excellency, Governor Abayomi Oyebanji, is to provide the enabling environment. No hiccups, no stress. Not like in other states where you are building and somebody is coming with one law to stop what you are doing. Never, ever; that has been very important and the government has been a great partner.
Technology is a key driver in most businesses today. Do you have areas that you are incorporating technology?
Let me just give you a little bit of background. Glocient Hospitality is the hospitality arm of Cavista Holdings. Cavista Holdings has interest in technology, fintech, agriculture, and hospitality. We have a dedicated technology company. When we got here, there was no sign that technology ever existed here. All our systems are linked together. All our access points, revenue generating points, the forest bar, the tree house, the restaurant, the laundry, the pool area, the front office. Without technology, we would not be able to capture revenue. The way the country is, if you don’t do proper revenue capturing, it is like you are pouring water in a basket. We have what we call Property Management System (PMS). It is linked together with our stock. As you are stocking, you are entering the data. As it is going out, you are seeing your stock level. That translates to revenue because every item comes with a cost. Let’s say you have 100 bottles of Hennessy. You use 20, so there should be a record of revenue of 20. The ones that you have that are yet to be consumed is also money. So that way, at every point in time, you have this cycle going around being managed by the PMS. So, technology is what is helping us in seeing the figures. We have a target to meet at the end of every month. As you are working, you are seeing a reminder of what your target is. And if you are exceeding the target, you can see by how much, by how many percent you have exceeded. So, technology is what is driving this business.
Can you throw more light on the partnership with the ministry on the Destination 2030 Data Platform?
In a very brief summary, it is a partnership that involves the collation of data for all hospitality assets in Nigeria. That partnership is collating data for one, understanding and having a proper number of the hospitality and tourism assets we have in the country. I was made to understand during the course of planning for this partnership that there are some sand dunes in Yobe State that I have never heard of before. And there is a place where birds from all over the world converge in Nigeria, which I have never heard of before. Putting all these assets together, collating them, and educating the world about them will one, bring more revenue to the country because people want to see these destinations. Two, for us as a country, the government is losing a lot of revenue. There are hospitality businesses that generate in excess of two billion naira every month in revenue. Government may not even know that they exist. But if we want to make ourselves a developing country like other countries, all these assets must be known and there will be opportunity for the government to get levies to be plough back into tourism and the economy to further enhance and improve infrastructure. We are talking about the road. If it is properly managed, the revenue that we generate can also be used to fix the roads, fix technology assets, and provide CCTV cameras for safety and security. That is the partnership that Cavista Technologies is having with them.
What is your expectation for the end of the year in terms of your business?
So by December, the picture I have in my mind is that I will have a minimum of 16 rooms in Camp A. So in total I will be having 76 rooms. I wish I could have up to 150 rooms to be able to take advantage of ‘Detty December’. The frustration is that you are turning down businesses, you are turning down people. People are ready to pay heavily but you are turning them down. And it is quite frustrating. So the picture is that, I want to be able to accommodate more people as much as we can, for them to experience this nature’s gift to Africa.
