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Ikoyi passport office rejigs operation, reduces waiting time to three days


[FILE PHOTO] Deputy Comptroller General NIS, J Fariku.

It is accolades galore for the Ikoyi Immigration office boss, Manir Yari, for his customer-friendly attitude and reduction in waiting time for passport delivery.

It now takes less than three days for an applicant without issues in his or her file to procure an international passport.

In the past, large numbers of persons are seen clustering around the Passport Control Officers’ (PCO’s) office.

Yari has won the heart of many applicants and bagged the wrath of few Immigration elements whose stock in trade is to extort applicants through delay tactics in procuring passport.

It was gathered that some of the challenges faced by the immigration unit include epileptic power supply, influx of touts and poor channels in tackling complaints.

“One of the major challenges, however, is the epileptic power supply. In the past, the office had no electricity at all as the Power Holding Company of Nigeria (PHCN) disconnected us from the national grip for many months, leaving us at the mercy of only generating sets,” an officer said under the condition of anonymity.

The source said: “Also, with the backlog of unattended files, there was a lot of pressure coming from all cadres of the society for the production of their long awaited passport. This led to a massive condemnation from the media, which created an embarrassing image for the Immigration service. The unit however has experienced some reformation with the assumption of office of the incumbent Passport Control Officer (PCO), Manir Yari, a Deputy Comptroller of Immigration (DCI).”

Expressing joy at the ongoing reformatory process the unit was undergoing, a female senior officer who serves in one of the offices said they have been receiving several commendations from numerous applicants.

“We are happy about the reforms we carried out. We introduced some reforms for the clearance of backlogs, such as constant supply of booklets from our headquarters in Abuja. Others are addressing electricity problem by the service, 24 hours operations in the production unit, Saturday operations by the issuance/collection unit to enable large number of applicants to collect their passports on non-working days, so as to reduce crowd on working days.”

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