Reaffirms commitment to fair, transparent ride-hailing model
inDrive, a global ride-hailing platform, has dismissed recent media reports of alleged driver protests and security concerns affecting ride-hailing industry operations in Nigeria.
In an official statement released by the company’s Regional Public Relations Manager, Lineo Thakhisi, inDrive emphasised its commitment to transparency and clarified that its platform has seen no drop in driver participation.
According to inDrive, its platform has seen a steady rise in new driver registrations, contradicting claims of a mass boycott.
The company stated: “Drivers who collaborate with inDrive are independent professionals, not union members. Recent claims of a mass boycott do not align with the data we are seeing. Driver response times remain stable, ride requests are being fulfilled, and we are witnessing a wave of new driver registrations on our platform.
The company stated that unlike traditional ride-hailing platforms, inDrive operates a unique fare negotiation model that allows drivers and passengers to agree on a mutually acceptable price.
Additionally, inDrive claims to have the lowest service fee in Nigerian market at just 9.99 per cent allowing drivers to maximise their income compared to competitors.
The company stated that this ensures that drivers are never forced to accept fares that do not meet their expectations.
” They have the freedom to accept, negotiate higher, or skip rides as they see fit,” the statement added.
Addressing recent protests attributed to driver unions, inDrive stressed that its user base largely comprises independent operators who are not bound by union actions.
Despite reports suggesting a decline in activity, inDrive stated that its driver response times remain stable, and the number of trips booked continues to grow.
The Country Representative for inDrive Nigeria, Timothy Oladimeji, said the company recognises the rights of unions to voice their concerns, however, these protests are not related to inDrive drivers.
He said inDrive’s community continues to operate normally, and customer demand remains strong.
Oladimeji reaffirmed the company’s commitment to an open, fair, and flexible ride-hailing ecosystem.
“We stand by our transparent approach, ensuring that drivers always have the freedom to choose the fares that work best for them. We welcome open discussions on industry developments and are happy to provide insights into our business model to any stakeholders interested in learning more,” he said.
inDrive concluded its statement by expressing readiness to engage with media representatives, regulators, and other stakeholders to foster dialogue and collaboration in Nigeria’s evolving transportation sector.
