NCAA sanctions five airline operators
25 December 2024 |
3:13 am
The Nigeria Civil Aviation Authority (NCAA) has initiated enforcement action against five airlines (two international and three domestic operators) for various violations of Part 19 of the NCAA regulations.
The Nigeria Civil Aviation Authority (NCAA) has initiated enforcement action against five airlines (two international and three domestic operators) for various violations of Part 19 of the NCAA regulations.
Among the offences were default in refunds within the stipulated timeframe, non-responsiveness to NCAA’s directives, missing luggage, manhandled luggage, short-landed baggage, and delayed and cancelled flights, among others.
The Director of Public Affairs and Consumer Protection (NCAA), Michael Achimugu, disclosed this to journalists, yesterday, at the corporate headquarters of NCAA in Abuja.
While Achimugu did not disclose the airlines to be sanctioned, sources close to the authority pointed out Ethiopian Airways, Royal Maroc Airways, Arik Air, Aero Contractors and Air Peace.
According to the source, although airlines are not always responsible for flight disruptions, NCAA regulations stipulate actions that airlines must take during disruptions, saying failure to comply attracts various levels of sanctions.
NCAA recently warned that it would initiate sanctions if airlines failed to make refunds within the stipulated timeframe of 14 days for online ticket purchases and immediate cash refunds for tickets purchased by cash. He pointed out that the incessant disruptions this yuletide caused a surge in passengers’ complaints about delays and cancellations.
“We all know that this is harmattan season, so there is poor visibility. Flights must get cancelled. This is force majeure, and the airlines do not owe passengers anything in those instances. The enforcement we are initiating today is on cases where the airline is deemed to have been at fault. More will come,” the director explained.
He also assured that the authority would be summoning the chief executive officers of all airlines this week to a meeting over flight disruptions and regulatory breaches.
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