NIGERIAN Communications Commission (NCC) has reaffirmed its commitment towards eradicating all manner of unfair practices, which telecommunication consumers suffer in the hands of service providers.

The commission expressed regrets that despite all her efforts to sanitize the operations of general system for mobile communication (GSM) providers, as a regulatory body, the commission has continued to receive overwhelming complaints from consumers.

Addressing 75th edition of Consumer Outreach Programme in which consumers and service providers were brought face to face in Enugu, the Director of Consumer Affairs Bureau of the Commission, Mrs. Maryam Bayi, warned that henceforth more drastic measures would be employed to address the problems.

Bayi, who was represented by the Deputy Director, Consumer Affairs Bureau, Dr. Joseph Atoyebi, listed some of the recurrent complaints to include; unsolicited text/messages/telemarketing, inaccessibility to Customer Care Help Lines, poor spread of Customer Care Centres, unlawful deductions of credit for value added services not subscribed to, and poor data services and disruption without compensation.

“Over the years the NCC has made remarkable strides in its bid to protect the interest of telecom consumers not just as a fulfillment of its mandate but also as commitment to ensure that telecom consumers get value for money, timely and fair redress of complaints and protection from infringement on their rights by some service providers.