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NCC tackles call masking, refilling with new technology

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The Nigerian Communications Commission (NCC) has rolled out new technology strategies to combat call masking and refilling.

To achieve this, the telecoms regulator has solicited the cooperation of Mobile Network Operators (MNOs) in tackling the menace.

The technology strategies, according to NCC, include tightening of Subscriber Identity Module (SIM) registration processes across all networks to reduce availability of SIMs for SIM-boxing and addressing security issues around availability of pre-registered or fraudulently registered SlMs.

It will also direct MNOs to explore every technical means to disallow their networks from being used for call masking; embark on continuous compliance, monitoring and enforcement to detect victims of call masking and investigate channels used to commit the illegality, among others.

Deputy Director, Consumer Affairs Bureau, Ismail Adedigba, said at 45th Consumer Town Hall Meeting (CTM) in Ijebu-Ode, Ogun State yesterday that the NCC was in the process of choosing the best technology solutions used in other countries to block the devices, as well as track and apprehend culprits.

Adedigba added that NCC has begun creating awareness on call masking through different social platforms and various outreach programmes to educate consumers and encourage them to report cases of call masking to the Commission for investigation and enforcement.

The meeting titled: Using Information and Education as a Tool for Consumer Empowerment and Protection, is designed to empower telecoms consumers with adequate information and education through constant engagement at various levels across the country.

“The commission frowns at unsolicited text messages and calls, failure to roll over unused data at the expiration of data bundle, automatic renewal of data services upon expiration, as well as activation/subscription to data without prior consent of the subscribers, call masking or refilling,” he said.


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