Residents Chide Telecom Companies Over Poor Service Delivery
RESIDENTS of Anambra State, at a customers’ town hall meeting held at Nnewi, in Nnewi North Local Government Area headquarters of the state, have criticised activities of all telecoms service providers operating in the state, accusing them of inefficiency and charging high tariffs.
At the 18th edition of the town hall meeting, organised by the Nigerian Communications Commission (NCC) to give rural telecom consumers a voice, most consumers who spoke at the occasion, identified other faults of the service providers to include interference in communication and delay in response to complaints by various customer care centers, among others.
In his complaint, Maduka Nwora said poor network is the greatest problem of the service providers in the state. “In most cases, whenever I make calls, there is network problem and I hardly hear from the other end.”
Mrs. Uju Unaku also lamented that she usually experience line jamming, which makes communication flow difficult.
Another consumer, Emma Nwoke faulted the development where customers including himself were requested to re-register their lines, saying he had performed the exercise before. “These problems hamper free communication flow,” urging service providers to do more to improve their services and give consumers value for their money.
In his remark, the Sole Administrator of Nnewi North Local Government Area, Chief Chukwuemeka Ojukwu (Jr) applauded the NCC for organising the programme, adding that people are beginning to feel the pulse of the Federal Government to touch the grassroots, even as he described the event as a good development. “The programme will go a long way to help the public know more of their rights and also make suggestions on the way forward.
The telecom service providers promised to improve their services, lamenting that the vandalisation of their equipment by hoodlums is their major challenge.