Nigeria’s Civil Service Commissions, ‘Katsina declaration’ and reform implications – Part 2

Continued from yesterday
Entrants should not be recruited for life into a specific department but would enter a Home Civil Service that would facilitate inter-departmental staff transfers. Civil servants, therefore, would need to have had a general education and to be generalist rather than specialist in their knowledge and experience. Recruits would be segregated at entry into a hierarchical structure of grades, ranging from the lowest (mechanical) level of clerical officers, only capable of simple routine task, up to the most elevated (intellectual) administrative level which would provide the ranks of senior civil servants who exist to assist and guide ministers in the formulation and administration of policy.

Promotion ought only to be on the basis of merit and should not be on the ground of preferment, patronage, purchase or simple length of service (Pilkington, 1999: 19).

These two reports inaugurated the emergence of the Civil Service Commission in Britain. There are two implications for the civil service system in the Commonwealth that inherited the British administrative system. The first is the understanding of the politics-administration dynamics that specifies the relationship between the minister and the civil servants. In other words, the CSC becomes the institutional mechanism that would ensure that the civil service system retains its objective of producing intelligent, efficient and effective public servants that would be able to help implement government policies. The second implication is the emergence of the cadre system which ensures that entry into the civil service is gained through competitive examinations. This served as the basis for the establishment of a generalist class—administrative, executive and clerical—as the administrative echelon of the civil service system in a descending hierarchical order of responsibilities and qualifications. 

If, as it has become clear from the bureau-pathology of the civil service in Nigeria (and the various technical sessions at the Conference), that we have not kept faith with the founding mandate that inaugurated the CSC as the gatekeeping mechanism for constantly reinventing the civil service as a noble calling, how do we then commence that reform? What are the fundamental next steps to be taken in pushing the CSCs in the right reform directions? The ultimate objective is the restoration of the CSC as the efficient gatekeeper for professionalism and service integrity enabled by a constitutional mandate to serve as the defender and protector of a merit system grounded on competency-based human resource management practices in the civil service. 

Six fundamental steps are possible to get the CSCs in Nigeria to this ultimate objective. One: there is the need to professionalise the CSC secretariat so as to capacitate it as the core change space for resolving all human resource and other related issues concerning the public administration profession in Nigeria. Two: there is the correlated urgency to modernise the processes and services of the secretariat through continuing digitisation that will enable it to eliminate barriers to creativity and innovation in the service delivery mandate of the public service. Three: the various CSCs need to review and upgrade the guidelines for appointment, promotion and discipline in the civil services, as well as reinforce the standard operating procedures across the various CSCs as a mean of guiding against sharp practices, the politicisation of staff career management, and the enforcement of strict compliance with the rules of law and the constitutional order in all operations. With regard to promotion, there is the need, for instance, to institute a performance-based promotion system rooted in competency and project-based assessments. Four: it is also imperative to undertake a comprehensive review of the CSC’s delegated powers to the MDAs in terms of operational guidelines with a view to strengthening oversight, compliance and enforcement. Five: it becomes imperative that all CSCs must strategically collaborate with their respective heads of service to undertake and facilitate the value audit of the civil service that will achieve the objective of enforcing discipline in terms of the code of conduct and code of ethics of the civil service.

This will be to articulate a cultural adjustment programme and value reorientation of the civil service as a noble calling. Six: the CSCs must embark on studies to profile changes and transformations in the emerging new public service, especially in terms of the new normal demanded by COVID-19 transformation of the workplace, the increasing changes enforced in the nature of administrative processes due to new digital technologies and artificial intelligences, and the peculiar sociological imperatives of emergence of the Gen Z and Gen Alpha and their impact on the nature of work.

This new normal articulates urgent administrative measures that are demanded for situating the public service within the urgency of relevance for the fourth and fifth industrial revolutions. Seventh and finally: each CSC must align these new reform directions and imperatives with their implications for industrial relations. The plan must be to shift the focus away from the adversarial to developmental labour activism and relations that make possible sustainable change agenda in the public sector.          

Setting out on these reform directions requires specific reform strategies and focus of implementation. It demands, in other words, change management requirements that are specific for getting the CSCs up to speed in its intent of achieving its constitutional role as the powerhouse for the enforcement of merit-based competency in the civil service. The NCCSC Conference threw up lots of strategic reconsiderations that promise significant reform rewards—in terms of facilitating the “Katsina Declaration”—for advancing the effectiveness and efficiency of the civil service in Nigeria as a world-class institution for backstopping democratic governance and the Renewed Hope Agenda of the Tinubu administration.  

One fundamental and pressing business the Conference threw up which has an overarching impact on not only firming the rearticulation of the public service as a new institutional brand—as a vocational calling—is the urgency of promulgating a Public Service Act as a legal tool for codifying the instrumental efficiency of civil service governance and operations. The need for the Act derives from the argument that the inherited administrative codes such as public service rules, financial regulation, guideline on administrative procedures, etc., which have their deep roots in the British unwritten constitution tradition, have become outdated, especially in the light of contemporary postcolonial realities in Nigeria. This is also more so that the British that bequeathed this administrative tradition has evolved beyond it to enact numerous legislations for the governance of the public service. This Public Service Act also has deep implication for strategically revisiting the staffing requirements of the civil service, but specifically that of the CSCs. This speaks, for instance, first to the generalist framework that constitutes the CSC secretariats’ skills set. This framework grossly limits the CSCs and their problem-solving capacity to resolve various career management issues involving staff. This is further complicated by the high turnover rate and other challenges associated with staffing the CSC from the civil service common pool. 

The next strategic consideration derives from the urgency of digitisation and automation that must be the basis of modernising the CSCs’ critical operations. Recruitment, for example, requires online application portals that are back-ended by effective databases. Promotion also demands online recalibration in terms of accreditation and CBT assessments. Discipline and appeals can be fast-tracked through the deployment of software that tracks reports, cases and processes. 

Civil service commissions will need to be capacitated to be much more effective and efficient within the context of available funds and resourcing frameworks. The FCSC and the state CSC will therefore need to become creative in sourcing for a range of technical supports to raise funds that will enable critical studies. 

First, there is the need to reinvent the CSC founding mandate to deepen guidelines that undergird merit in entry-level assessment and to infuse better contents and standards to, for instance, review quality of the syllabi and questions in the computer-based tests at promotion exams. 

Second, the CSCs need to deepen the guidelines for grounding the application of the federal character policy on merit and meritocratic parameters in the recruitment process. Third, the CSCs need to initiate diagnostic studies to unravel the structural bottlenecks hindering career progression of officers as a means by which to reinvent manpower planning, manpower forecasting and succession planning that articulate a better framework for monitoring the size and growth of service through internal management controls.

Lastly, the Katsina Declaration emphasised the need to keep the modernising imperative in sight through the constant organisation of seminar events, both virtual and physical, that keep the attention of the CSCs firmly on new and emerging trends and global practices in human resource practices that keep the Commissions on their toes in terms of their constitutional mandate in the new administrative normal.

The Katsina Declaration constitutes another turning point, and a crucial one at that, in facilitating the reawakening of the CSCs to their constitutional mandate. And this is even more fundamental at this period when the Tinubu administration really demands that the civil service regain its effectiveness to be able to translate the policies of government into dividends of democratic governance.
Concluded
Olaopa is the chairman, Federal Civil Service Commission, Abuja and Professor of Public Administration.