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Thank you, Ecobank

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SIR: I feel very happy with the kind of services I am enjoying from Ecobank. I am one of the people that cannot keep quiet when things are not done the right way, but I do also appreciate or give kudos to people when they do what is right.

In the past, I was angry at how some staff of Ecobank were treating customers, and I complained publicly in one of the national dailies, condemning their aggressiveness towards customers. But now, it is time to give kudos to Ecobank for being more accommodative in the way it treats customers.

Last week, I got a text message from Ecobank, explaining the deduction of one hundred and five naira (N105) from my account. After reading that message, I was not satisfied. I had planned to visit one of their branches to complain. Shortly after, I got another message from the same bank, which read; “Dear Customer, we apologize for the wrong SMS alert you received. Kindly be assured that your funds are secured. Thank you. Ecobank”.

Moreover, anytime I visit any branch of Ecobank for transaction, I do watch the members of staff with keen interest and see if I could find any wanting following my past experiences with a couple of its branches. I am now happy because there are competent professionals in banking sector. This is because the level of the interaction between the staff of the bank and their customers is very appealing and it has shown how the management is addressing issues for the effective running of the bank.

I thank the management of Ecobank for giving a global competitive professional training to its staff and urge them to keep it up.

•Awunah Terwase, Mpape, Abuja.


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