Air Canada, Emirates boost travellers connecting experience

To improve the connecting experience for travellers, Air Canada and Emirates Airlines have announced a customer service milestone based on the duo airlines’ strategic partnership with the move of Air Canada’s operations to Dubai International’s (DXB) flagship Terminal 3, a world-class facility designed to cater to the evolving needs of modern travellers, with biometric touch points.

The co-location of operations in one of the world’s premier terminals will significantly improve the connecting experience for travellers and underscores the benefits of the partnership between the two airlines launched in November 2022.

The travellers transiting in Dubai between America on Air Canada and the Middle East, Indian subcontinent, Southeast Asia and Africa on Emirates will enjoy a seamless and expedited experience with the convenience of remaining in the same terminal.

Remarking in a statement, Emirates’ Chief Commercial Officer, Adnan Kazim said: “We are delighted to welcome Air Canada to Emirates Terminal 3 in Dubai, which marks another step forward in our strategic partnership to deliver even more value to travellers. Co-locating at T3 means Air Canada customers can enjoy a smooth connection experience when transiting in Dubai on Emirates’ global network, and those eligible can enjoy access to Emirates’ signature Business Class Lounges and other hub facilities in Dubai prior to their flight. Working closely with Air Canada, we hope to further enhance travel experiences and offer even more convenient connectivity for travellers.”

Executive Vice President Network & Revenue Planning at Air Canada, Mark Galardo said: “We extend our sincere appreciation to both Emirates and Dubai Airports for their partnership in facilitating this move, which will greatly benefit our mutual customers. In addition to our travellers benefiting from seamless onward connections to destinations in the Middle East, Africa, Southeast Asia and the Indian subcontinent with our codeshare and frequent flyer partner Emirates, they will also enjoy an elevated experience throughout their airport journey.”

Welcoming Air Canada to Terminal 3, Chief Operating Officer of Dubai Airports, Majed Al Joker, said: “In addition to a long history of partnership, Dubai Airports and Air Canada share a common goal of consistently delivering exceptional service and exceeding guest satisfaction. This relocation will streamline operations for Air Canada, enable us to optimise our airport’s efficiency and improve the overall travel experience.”