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How Guests Rate Lagos Protea Hotels In Three Months



IN the last three months (December to February), Tripadvisor, an American travel website providing reviews of travel-related content, has published the feedbacks of guests that visited the five Lagos-based Protea hotels in the last three months.

Protea Hotels formerly owned by Protea Property Holding and now owned by Marriot is the largest hotel company in Africa, with over 126 owned and managed properties in 10 African countries.

Five of such hotels are located in Lagos, namely Protea Leadway,  Protea Ikeja, Protea Hotel Ikoyi Westwood, Protea Kuramo Waters and Protea Hotel Victoria Island.

Lagos Protea Leadway located at Star rating provided by Expedia. Maryland Estate, Lagos is complimented by a guest, Paulina S. for keeping variety of old books. The hotel also got compliments for a gift of rose to guests during the last Valentine day. The hotel “has a soul,” said Paulina. 

The book club, according to the hotel General Manager, 

Dean Ogilvie is part of Corporate Social Projects of Protea Leadway.”

 “We donate N100 to the Little Saints Orphanage for every one book received from our guests. We have currently over 700 books in our collection and we are still strongly building at it. It really has been a successful initiative,” Dean said.

 Another customer Steve G. who has been travelling to Lagos for 15 years described Protea Leadway as “best business hotel in Lagos.” He rated the hotel high for its personalised service, excellent food and location.  

A visitor, Eric B from Norderstedt, Germany also gave the hotel a positive review. 

For the Protea hotel located at GRA, Ikeja, the response was also favourable from an anonymous guest. Though he complained about the room rate being “on the higher side,” he added that the room service was good in the evening, but poor in the morning.” He also complained about “odd” room number.   “The 2nd floor having rooms starting with series 3xxx.”

Another guest of the hotel also find the room numbering odd and the staff to be very friendly and helpful, but “getting into elevator it was confusing that there is no 3rd floor button.

“Room pretty nice only down side was that the only working air conditioning was in the lounge area of room. So I had to leave room door open throughout the night to get cool air into room. Other than that rooms are good, decent size shower.”

Jim Leonard, a visitor from Berlin was displeased about Protea Ikeja. He complained of bas room, bad breakfast and dinner and poor internet. He said the front desk were people rather unfriendly. “The pool area reminds me of a prison. Very bad experience,” he concluded. 

The hotel General Manager, Derik Jacobs however said there was no record of his visit.  “We have received your comments on TripAdvisor…Could you kindly advise us which dates specifically you stayed with us and perhaps the correct name as we can’t find your stay on our system. We also don’t recognize the photos posted. Could it be that it was perhaps a different hotel?” 

Another guest expressed satisfaction about the condition of the room but was displeased with a rude front desk staff. “I’d recommend this hotel for safety and security with a beautiful bedroom interior, but if you’re after great customer service from A to B then I’d look elsewhere.”

A customer from Australia also praised the hotel for its “clean” and “good size” rooms. “What disappointed me was there were no iron or ironing board facilities. Calling up housekeeping and 1.5hrs later still waiting for the ironing board and iron.” The guest said he ended up leaving without ironing his shirt.  For Carol M, Protea Ikeja serves excellent food, and the internet is good. The waiter is very polite and the rooms are modern but a bit small. I’ll definitely be coming back. He was at the hotel in December 2014.

 For the three other Protea hotels: Protea Hotel Ikoyi Westwood, Protea Hotel Kuramo Waters and Protea Hotel Victoria Island, there was no guest review in the last three months.

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