How Nigeria attained 31% broadband penetration in 2018, by NCC
Having surpassed the 30 per cent broadband penetration target of 2018, Nigeria is expected to bridge the 190 telecommunications access gap with new focus on ubiquitous Internet access. The new move, according to the Nigerian Communications Commission (NCC) would include the review and overhaul of the National Broadband Plan (NBP) 2013-2018, infrastructure upgrade and fresh…
GSM operators and poor customer service
It is unfortunate for more than 160 million subscribers to the Global system for Mobile Communications (GSM) in Nigeria that the regulatory systems, specifically the Nigerian Communications Commission (NCC) and the Consumer Protection Council (CPC) appear to have turned deaf ears to persistent complaints about poor customer service of all the GSM providers in the…
Telcos flourish, Nigerians suffer
Many old adages have mentioned that the customer is the king of the business.
NCC urges GSM subscribers to use 622 toll-free-line for complaints
Nigerian Communication Commissions (NCC) has urged customers of telecommunication operators to lodge their complaints of unsatisfactory services through its 622 Toll-Free-Line. Prof. Umar Danbatta, executive vice chairman of the commission, said this at the 95th Edition of Consumers Outreach Programme in Dutse last week. Danbatta, who was represented by Felicia Onwuegbuchulam, director, Consumers Affairs Bureau…
Teledensity up by 8% as 11 million lines become active
Although between March and April 2018, there appeared to be no new connected telephone lines in the country, however, about 11 million lines were re-activated within the period. Latest statistics from the Nigerian Communications Commission (NCC) confirmed this. It showed that in March, there were 242.6 million connected telephone lines in the country, it slightly…
Subscribers groan as operators fight over interconnect issues
Subscribers of Global System for Mobile communications (GSM) services are lamenting over their inability to make seamless call over different network as a result of interconnectivity issues. Mr. Kayode Adeyemi, one of the subscribers that spoke to Nigeria CommunicationsWeek expressed his frustration, saying: “I’m a subscriber of three of the GSM operators, each time I…
Stakeholders make case for virtual, regional telecom operators
This is against the backdrop of the need to increase broadband penetration in order to achieve the 30 percent target by next year and address consistent poor quality of service.
Telecommunications and the essence of competition
At the advent of GSM revolution in Nigeria, many (then) prospective foreign investors, consultant firms, bankers and their Nigerian partners underestimated opportunities cum potentials in the sector.
Operators record 2.45% growth in Q3
Growth profile of mobile operators, especially the quartet of Global System for Mobile communications (GSM), a digital mobile telephony system that is widely used in most parts of the world, leaped by 2.45...