How do you win an argument? Don’t get in one in the first place. Yes, I realize this sounds simplistic and perhaps a little trite, but when it comes to interactions with customers, co-workers, employees...

Have you ever had a customer who just doesn’t quite seem to trust you?  He (she) listens to you with raised eyebrow, and doesn’t take what you say at face value.

I wish I could take the credit for all of the strategies I share in Winning at Work and in my books.  But the truth is that I learn far more from the people around me than I could ever teach.

One of the most enjoyable aspects of what I do for a living has been the opportunity to meet and work with great many people who are at the pinnacle of their professions.

If you ever find yourself doubting that you can make a difference at work, I have a personal story that illustrates how easy it really is. My first career was in marketing, with national and international advertising agencies.

It’S difficult to come up with universal strategies for dealing with difficult bosses because, well, they come in so many bizarre types.