This is the only way to win an argument
How do you win an argument? Don’t get in one in the first place. Yes, I realize this sounds simplistic and perhaps a little trite, but when it comes to interactions with customers, co-workers, employees...
How to win over customers who don’t trust you
Have you ever had a customer who just doesn’t quite seem to trust you? He (she) listens to you with raised eyebrow, and doesn’t take what you say at face value.
Three rules for becoming the best at what you do
One of the most enjoyable aspects of what I do for a living has been the opportunity to meet and work with great many people who are at the pinnacle of their professions.
Doubt that you can make a difference at work? think again!
If you ever find yourself doubting that you can make a difference at work, I have a personal story that illustrates how easy it really is. My first career was in marketing, with national and international advertising agencies.