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NCC puts consumers first in new campaign

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Telecoms

Nigerian Communications Commission (NCC) said that it will flag off a strategic campaign soon, aimed at empowering and protecting the consumers of telecommunications services in Nigeria.

This is coming one month after the Commission declared 2017 the Year of the Consumer, meaning that throughout the year; improving the experience of the consumer will be the major focus of the Commission working with other key stakeholders vital to the success of the campaign.

Professor Umar Garba Danbatta, executive vice chairman of the Commission, said in Abuja that consumer protection and empowerment is one of the eight pillars of the 8- Point Agenda of his administration, revealed that the Commission is dedicating the year to the welfare of telecom consumers.

The flag off for the year round programme, which will hold at the NCC headquarters in Abuja, is expected to attract consumers across the country, top government officials and key stakeholders in the industry.

The Abuja event coincides with the commemoration of the World Consumer Rights Day, WCRD, 2017, whose theme is ‘Building a Digital World Consumers Can Trust’.

Key components of the Year of the Consumer include creation of greater awareness on Quality of Service, Electromagnetic Fields (EMF), Do Not Disturb (DND), and NCCs 622 complaint line.

The campaign hopes to secure the support of network operators towards meeting set targets and key performance indicators, KPIs on quality of services especially as it affects drop calls.



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