Tizeti Network Limited has launched its New & Awesome (NA) Deal, an Artificial Intelligence (AI)-powered overhaul of its customer experience designed to simplify issue resolution, streamline onboarding, and make payments frictionless for millions of users.

The rollout begins October 1 for its fiber (FreeFiber.Africa) customers, October 15 for wireless wifi users, and November 1 for its subscribers in Ghana (GhanaWifi.com).

For 13 years, Tizeti has led with affordability and unlimited Internet. With the introduction of FreeFiber.Africa, it delivered unlimited speed, faster than 5G or satellite Internet. But connectivity alone was not enough. The company spent the past five months listening to customer feedback, redesigning its service model, and embedding AI into every step of the customer journey. The result is a system that places more control in the hands of users, eliminates common pain points, and ensures greater transparency.

Under the NA Deal, customers will now be able to check their connection health, account status, and device performance directly from their phones before even speaking with an agent. AI systems instantly identify callers using their Customer Identification Number (CIN), removing the need for lengthy verification. Customers can also track technicians in real time when field visits are required, receive live updates on disruptions through Status.Tizeti.com, and benefit from automated compensation when service issues fall within the ISP’s control.

Chief Executive Officer of Tizeti, Kendall Ananyi, said: “At 13 years old, Tizeti is evolving. We pioneered unlimited Internet and introduced unlimited speed. Now, we are redefining service itself. The New & Awesome Deal adapts AI tools to give customers control, speed up resolutions, and make the entire experience – from onboarding to payments – simpler, smarter and more transparent.”