Africa’s leading Payroll and HR software company, SeamlessHR, proudly joined the global celebration of Customer Service Week 2023 themed, Team Service. The annual celebration, which is marked by the pledge of organisations to deliver exceptional customer experiences, aligns perfectly with SeamlessHR’s dedication to customer success and productivity.

This year, the tech giant celebrated Customer Service Week in a distinct manner. In the statement released on the occasion, the Director of Customer Success, Toun Akinsunmi, elaborated on the organisation’s approach to exceptional customer service, rooted in the principles of understanding the customer’s journey, segmenting customers based on unique needs and managing customer perception positively.

Akinsunmi also emphasised the paramount importance of organisational culture in delivering exceptional customer service. She stated, “Within our organisation, we firmly believe that every team member, regardless of their position, plays a pivotal role in providing top-tier service to our valued customers. Our unwavering commitment to delivering extraordinary customer experiences is deeply rooted in our corporate culture, where we understand that customer satisfaction is not merely a goal but an integral part of our identity and mission.”

Acknowledging that not all customers are alike, SeamlessHR has implemented a segmentation strategy based on unique needs and preferences. This thoughtful categorisation empowers the company to tailor interactions, ensuring each customer receives precisely what they require.

The statement concluded with SeamlessHR expressing gratitude to every member of its customer service team and all customer service professionals who continually provide exceptional service.

SeamlessHR used the opportunity to reaffirm its dedication and unwavering commitment to improving the productivity of African businesses through digital transformation.