An underwriting firm in the country, KBL Insurance Limited, has described its customers as the bedrock of its business essence, whose loyalty over the years has been exceptional, with good results to show.
The celebration at the firm included visits to some high-net-worth customers of many years’ patronage by the firm’s executive management team and select marketing officials with presentations of some special gifts, to show the Underwriter’s appreciation. There were also awards and rewards presentations to deserving staff, training, health talks, fitness sessions, cultural shows, etc.
Managing Director and Chief Executive Officer of KBL Insurance, Alhaji Lawal Mijinyawa, in his message to customers said,
“As we celebrate Customer Service Week, we want to take a moment to express our heartfelt gratitude to the backbone of our business—you, our cherished customers. Your unwavering loyalty, trust, and support have been the driving force behind everything we do, and we are truly honored to serve you. Your journey with us has been filled with moments of trust, smiles, feedback, and growth”.
The Chief Executive said the customers’ kind words of appreciation and constructive feedback helped them improve, and that their involvement inspired KBL Insurance to reach greater heights as it has today. “You have not only allowed us to serve but have become a vital part of our story. Your commitment has indeed been above and beyond mere patronage”, Mijinyawa enthused.
The theme of 2024 Customer Service Week is “Above and Beyond,” and the celebration lasted from the 7th to the 11th of October 7. Customer Service Week (CSW) was established to recognize the importance of customer service and honor the people who serve and support customers daily.
It began in 1984 and was initiated by the International Customer Service Association (ICSA) to promote the value of customer service and the contributions of those in this field.
The week serves as an opportunity for companies to appreciate their employees’ dedication to customer care and to show gratitude to customers for their loyalty and support. Celebrations often include activities, awards, special events, and campaigns that reinforce the importance of a positive customer experience.
Throughout the week, KBL Insurance showcased its dedication by going the extra mile for its customers.
Besides visits to a number of its customers nationwide, with special gifts to appreciate their loyalty and trust, several staff members were also recognized for their outstanding contributions to service excellence, further solidifying KBL Insurance’s culture of putting customers at the heart of its operations.
One of the highlights of the week was engaging in aerobic sessions, where the Executive Director, of Technical and Marketing, Temitope Afuwape, encouraged staff to stay fit and maintain perfect health, to better serve the company’s customers.
This fitness session not only promoted wellness but also underscored KBL Insurance’s belief that a healthy workforce is key to delivering top-notch service. Afuwape also emphasized the importance of customer-centricity in the company’s strategy, saying;
“Our customers are the core of everything we do, and this week has been a testament to our commitment to their satisfaction. We will continue to invest in our people and processes to ensure that we deliver the best service possible. We also recognise that maintaining good health allows us to stay energized, and ready to serve with excellence.”
The Team Lead, Customer Service of KBL Insurance, Ekene Osiegbu in her remarks, acknowledged the effort of the entire team in creating memorable experiences for customers.
“It has been an incredible week, and I’m grateful to be part of a team that is so passionate about serving others. Every day, we are reminded that excellence in customer service is a collective effort, and I am proud of what we have achieved.”
KBL Insurance Limited remains committed to delivering innovative insurance solutions and exceptional service while thanking its customers for their continued support.
