To mitigate losses in the Haulage and Logistics subsector, Sysserve has introduced an intelligent journey management system named Instanta Haulage.
According to the Chief Executive Officer of the company, Jerry Okogbue, Nigeria’s logistics and transport sector loses billions yearly due to delivery delays, fraud, theft in transit, and vehicle downtime, all tied to poor visibility and a lack of structured journey control systems.

The Chief Operating Officer, Johnson Owoeye, explained that for over seven years working closely with transporters and cargo owners, he noticed that despite the heavy investments in tracking systems and ERPs, many still struggle to optimize operations and are unable to answer basic but critical questions needed to filter systemic shortfalls.

He said: “In many cases, transport teams still rely on calls to drivers or WhatsApp messages to obtain journey status updates or share proof of delivery documents (PODs), which causes billing delays and makes data-driven decision-making and process improvement nearly impossible.”

The Chief Technical Officer, Kazeem Balogun adds: This is why we built Instanta Haulage, a journey management and monitoring system that utilises AI and geofencing technology to automatically track key milestones, including exact loading, offloading, departure and arrival times, turnaround times, delays, goods lost in transit, and minute-by-minute journey events, all without requiring manual driver input.”

According to the Sales Lead at Sysserve, Adeola Atoki Instanta Haulage is already helping companies across various industries, including oil and gas, third-party logistics firms, FMCG distribution, etc gain real-time visibility and control that legacy systems simply cannot provide.

“Instanta Haulage can help eliminate manual tracking delays and guesswork in haulage operations. It will improve turnaround time tracking, monitor goods in transit, reduce losses, and gain visibility across every trip, without relying on calls, or WhatsApp updates,” Atoki explained.

Atoki stressed that Instanta Haulage helps transporters and cargo owners solve real operational challenges, like real-time trip tracking, turnaround time visibility, POD automation, and more, without relying on driver inputs.

The Marketing lead at Sysserve, Rukayat Ajibade corroborated that the manual process reduces confidence in the operational reports that guide billing and optimization.

“You will agree with me that this process is stressful, disjointed, and highly prone to errors. It consumes valuable time and creates blind spots that make it difficult to make quality decisions or gain meaningful operational insight.

“That is why we built Instanta Haulage, a journey management and monitoring system built specifically for transporters and cargo owners to gain real-time visibility and control over haulage operations from trip planning to delivery, billing and reporting.