THE National Identity Management Commission (NIMC) has introduced two new digital customer support channels aimed at improving accessibility, responsiveness, and service delivery for Nigerians and legal residents seeking assistance with National Identification Number (NIN) related enquiries.

NIMC in a statement, Tuesday, by its Head, Corporate Communications Unit, Dr Kayode Adegoke, noted that as part of ongoing reforms and digital transformation initiatives of the DG/CEO, Abisoye Coker-Odusote, the Commission has launched a Live Chat feature on its official website and an official WhatsApp support platform to provide Nigerians and legal residents with faster, more convenient, and real-time access to support services.

The Commission explained that members of the public can now connect with NIMC through: Live Chat Support on the official NIMC website: www.nimc.gov.ng, and

official NIMC WhatsApp Support Line: +234 701 566 6971

The initiative , according to the cCommission, reflects its commitment to service innovation, citizen-centered engagement, and efficient identity management service delivery in line with the Renewed Hope Agenda of President Bola Ahmed Tinubu, aimed at improving public sector efficiency and enhancing access to government services through technology-driven solutions.

The newly introduced platforms are designed to provide prompt responses to enquiries, real-time guidance, and improved customer interaction from anywhere and at any time, reducing the need for physical visits while enhancing user experience and operational efficiency.

According to the Commission, under Coker-Odusote, it continues to implement strategic reforms and innovative digital solutions focused on expanding access, strengthening public trust, and improving service delivery for all Nigerians and legal residents.

NIMC encourages the public to take advantage of these official communication platforms for verified information, prompt assistance, and updates regarding NIN services and other identity management matters.

It further advises citizens to remain vigilant and engage only through its official communication channels to avoid misinformation and fraudulent activities.