Accion Microfinance Bank has reaffirmed its commitment to strengthening relationships and delivering financial solutions that support individuals and businesses.

It stated this at the South-West edition of its Regional Customer Forum in Sango-Ota and Ibadan, which formed part of its 20th anniversary activities.

Conversations on customer experiences, evolving financial needs, service delivery and solutions available to support personal and business goals were some of the topics discussed at the forum.

Speaking at the Sango-Ota forum, Managing Director/Chief Executive Officer of Accion Microfinance Bank, Mr. Taiwo Joda, reaffirmed the bank’s commitment to delivering customer-focused financial solutions, noting that meaningful customer engagement remains central to the bank’s strategy for sustainable growth.

He explained that the Regional Customer Forum was designed to provide a platform for open dialogue, allowing the bank to better understand customers’ evolving needs and gather valuable feedback that will help shape future products, services and customer experience initiatives.

“We recognise that the financial landscape is constantly evolving and customer expectations continue to change. To remain relevant and effective, we must continuously improve our service delivery, embrace innovation and create solutions that truly meet their needs,” he said.

Speaking on the significance of the engagement, Regional Bank Head, Mr. Ebenezer Adeoye, noted the bank’s dedication to supporting businesses and communities across the South-West.

“The South-West region continues to demonstrate remarkable entrepreneurial potential. Engagements like this allow us to better understand the realities our customers face and respond with solutions that truly make a difference.

We remain committed to listening, adapting and delivering services that not only empower businesses, but also improve everyday financial experiences,” Adeoye said.

The Digital Channel Manager of the bank, Mr. Chima Ukwuoma, also took customers through the bank’s digital products and channels, highlighting how the solutions can provide greater convenience and accessibility for everyday banking activities.

In Ibadan, the bank’s Chief Commercial Officer, Mr. Stephen Olalere, appreciated customers for their loyalty and longstanding relationship.

The Area Manager, Mr. Stephen Emola, presented the bank’s financial solutions, highlighting how customers can leverage the products to meet their personal and business needs.