Plans are underway by the Nigeria Social Insurance Trust Fund (NSITF) to strategically review its operations, with a focus on accelerating claims processing, expanding coverage, and deepening transformation in 2025.

This resolution was taken at the top management retreat in Abuja.

The gathering evaluated the Fund’s performance in the past year and charted a course for 2026.

At the yearly Management Performance Review (MPR), the Fund’s Managing Director and Chief Executive, Oluwaseun Falaye, said the review is not only a routine calendar event, but a deliberate pause to reflect, to evaluate performance and to reset staffers’ priorities where necessary to deliver better outcomes for the institution and the people it serves.

He urged the participants to see themselves as stakeholders who must continue to drive the success of the organisations.

Reflecting on the importance of such appraisal, the MD said: “The session held last year in Lagos was a crucial moment for the Fund. It marked a shift in how we interrogate performance, moving away from assumptions and comfort zones toward clarity, responsibility, and measurable results. Decisions taken at that session set the tone for a more disciplined and outcome-driven approach to management across the organisation.”

“Since then, our actions have been purposeful. We have focused on strengthening operational structures, improving workforce alignment, expanding service presence, accelerating automation, and engaging more deliberately with key stakeholders. These steps reflect a clear strategic direction: repositioning NSITF as a responsive, credible, and value-driven social security institution that commands confidence and trust.”

He stated that the theme, ‘The theme of this year’s Review, ‘Reinforcing NSITF’s Role in Building Trust and Delivering Value Towards Strengthening the Social Security System,’ goes to the core of the Fund’s mandate.

He added, “Trust is earned through consistency, transparency, and professionalism. Value is demonstrated when our processes work, when decisions are fair, and when outcomes meet expectations. Every interaction with employers, every inspection, every claim processed, and every decision taken by management either strengthens or weakens these two pillars.”

According to the MD, the meeting was expected to roll out performance targets for the future.

He urged participants to base their presentations on facts and data and to be honest in their self-appraisal.

In her welcome address, the NSITF’s Executive Director of Operations, Mojisoluwa Ali-Macaulay, said the MPR provides a structured opportunity to assess how the Fund has come, evaluate its execution, and identify areas where greater focus and discipline are required.

She added that the gathering was a platform to align the Fund’s operational priorities with its 2026 strategic objectives.

“Over the past two years, we have worked deliberately to strengthen the operational foundations of the Fund, improving service delivery structures, aligning workforce with operational needs, deepening automation, and reinforcing performance monitoring at all levels. These efforts have been guided by a clear objective, which is to ensure that NSITF’s operations consistently translate policy into measurable value for employers and employees,” she stated.

The ED Operations explained that new branches and service delivery centres were established to provide easy access to the Fund’s activities.