Air Peace has launched a new programme aimed at elevating service delivery through personalised and human-centered engagement across its domestic network.

A statement on Monday by the Spokesman of Air Peace, Efe Osifo-Whiskey, said the initiative – Customer Experience Representative (CXR) – has specially trained individuals who would serve as dedicated travel chaperones for select passengers, business class and loyalty programme members across all domestic stations.

The statement hinted that representatives of CXR would be committed to providing hands-on personalised assistance from the moment of booking to the final destination.

According to Osifo-Whiskey, the representatives would be the passengers’ go-to support by initiating personal courtesy calls to introduce themselves and guide passengers on travel procedures before flight departures.

The representatives would also assist passengers in navigating the check-in and boarding processes at the airport. They would proactively communicate updates or changes to passengers’ itineraries, attend to their concerns, and escalate matters when necessary to resolve issues swiftly.

The statement added: “CXRs will further offer thoughtful touches like refreshment assistance and entertainment guidance embodying the warmth, efficiency and professionalism that define the Air Peace brand.”